Sree Mounika Parusuru

• Manage membership lifecycle including onboarding, activation, and ongoing support for members and instructional designers
• Act as first point of contact, triaging enquiries and resolving issues across multiple systems
• Administer and support platforms including Salesforce, GuildEd, aXcelerate, Cloud Assess, and Accelerate LMS
• Manage student and member profiles, ensuring data accuracy and compliance
• Coordinate and support IT projects, including data migration between systems and LMS platforms
• Contribute to Pilot Subsidy Program (QLD & NT Government), supporting end-to-end administrative processes
• Process invoices and perform reconciliation in Xero
• Manage DocuSign workflows and documentation processes
• Handle helpdesk tickets, calls, and multiple inboxes, ensuring timely resolution
• Deliver technical and system support to internal teams and external stakeholders

Perform variety of day to day administrative and support services that are routine in nature and directed by Principal or Business Manager

• Undertake routine activities including reception (telephone and counter enquiries), arranging appointments, correspondence and general administration, maintaining school records, such as incident reports, student admissions, enrolments and departures, processing incoming and outgoing mail and email, and once approved, ordering and arranging student transport for sport excursions, trips and other school activities
• Perform variety of other administrative or support services for school support staff, including printing of timesheets, leave applications and rosters, assisting with arranging approved relief for school support staff as directed
• Administer day to day financial matters (e.g., process payments and orders, receipting, banking, reconciling invoices for payment, follow-up on late payments as directed by Principal or Business Manager
• Input and export financial data to/from One School
• Assist with organizing school maintenance and safety inspections as directed by Principal or Business Manager; assist with operation and control of school hire schemes and arrange bookings for community use of school facilities; undertake stock-takes of school plant and equipment
• Prepare minutes of meetings, policy documents, reports, forms, newsletters, prospectuses, memorandums, examination papers, class notes and school Annual Reports
• Draft, check correspondence, with guidance from Principal or Business Manager concerning correspondence of non-routine nature
• Communicate with internal and external stakeholders (e.g., school and departmental staff, parents, students, and community members); provides information and advice in line with school policies and/or Principal directives; and demonstrates empathy, emotional understanding and support
• Apply day to day independence in determining work schedules and sequences within well-defined environment with regular managerial supervision.
• Organized and allocated resources required to meet needs of 750 students and 25 instructors.

• Managed end-to-end student lifecycle (enrolments, commencements, withdrawals, suspensions, resumptions) including SEE & SF programs
• Processed VET claims and reporting (Vet Online), ensuring compliance with funding and RTO standards
• Maintained 700+ student records across systems (Strata), including mark books, attendance, progress, and group data
• Monitored student engagement and followed up to ensure course progression and completion
• Handled high-volume enquiries via phone, email, and front desk, delivering professional customer service
• Acted as a liaison between departments and stakeholders, improving communication and coordination
• Supported trainers with student data, reporting, and administrative requirements
• Processed PTA/PTR data and maintained accurate, audit-ready documentation
• Performed general administration including filing, document management, workbook preparation, and inventory coordination
• Streamlined workflows and prioritised tasks to ensure efficient operations and timely service delivery

• Managed high-volume calls and email enquiries, directing requests and ensuring timely responses
• Coordinated diary management, appointments, and meeting room bookings
• Maintained accurate data entry and records (sales data, property listings), improving database integrity
• Provided administrative support to Sales Representatives, Property Managers, and senior leadership
• Organised travel, accommodation, and internal/external events
• Handled general office management including stationery and resource coordination
• Prepared meeting minutes and documentation
• Maintained structured filing systems and data logs, ensuring accuracy and easy retrieval
• Supported social media updates and administrative communications

• Managed customer enquiries, complaints, order processing, and inbound calls, ensuring high customer satisfaction
• Coordinated logistics, stock control, inbound/outbound deliveries, and transport operations using SAP
• Performed SAP system administration including user accounts, roles, profiles, upgrades, and performance monitoring
• Executed SAP operational tasks: stock transfers, replenishment, freight monitoring, goods receipt, and delivery processing
• Generated reports, maintained CRM data, and ensured accuracy of system records and documentation
• Supported internal/external customers with technical and operational SAP issues in a fast-paced environment
• Improved customer satisfaction through effective problem-solving, communication, and conflict resolution
• Collaborated with customers, management, and sales teams to identify needs and deliver appropriate solutions
• Consistently met or exceeded performance targets including service quality and sales add-on goals