Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Stacey Brown

3 Booth Street, Wongan Hills,WA

Summary

I am a highly experienced and motivated Customer Service specialist with over 15 years experience working in the Pharmacy, Healthcare and Finance fields. I am looking for a challenging and stimulating role where I can apply my technical, communication and interpersonal skills.

Overview

17
17
years of professional experience

Work History

Housekeeping/Kitchen Hand

Wongan Hills Hotel
Wongan Hills, WA
04.2022 - Current
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Deliver plates to bar and dining room.
  • Maintain motel rooms ensuring all surfaces are clean and sanitised.

Dispensary Technician

South Hedland Pharmacy
Port Hedland, WA
02.2016 - 11.2021
  • Prepared packaging and labels for prescriptions, verifying accuracy of drug and dosage.
  • Handled inventory stock, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Handing over prescriptions, ensuring patient confidentiality is maintained in a retail environment.
  • Webster medication packing for community patients and nursing home.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.

Customer Service Officer

Medibank
Perth, WA
08.2012 - 05.2014
  • Provide expert Customer service to clients, both face to face and via telephone
  • Sale of Insurance policies ensuring the Customer has full understanding of what the policy covers.
  • Word processing, data entry, recording and preparing meeting minutes.
  • Record and collate sales leads for Customer Service officers.
  • Liaising with the finance team regarding refunds, direct debits and account arrears.
  • Processing EFTPOS and credit card payments and end of day balancing Ensuring customer documentation is filed correctly, Customer file has clear, concise notes regarding policy detail, payment arrangements and any bonus given.

Debt Solution Case Officer

Bankwest
Perth, WA
07.2010 - 08.2012
  • Providing Administration support to Team Leader, including appointments, producing reports, external letters to customers.
  • Answering Customer enquires ensuring a high level of service is maintained.
  • Collection of delinquent home loans/credit cards/personal and home loans.
  • Negotiation and approval of payment arrangements including recognising Customers in financial hardship.
  • Organisation of early release of Superannuation.
  • Preparation of reports for external parties including Gadens Legal, Public Trustee, Department of Community Services and Third party financial institutions.
  • Maintaining Customer database, ensuring all information is correct and confidential.

Contract Workplace Trainer

Franklyn Scholar
Perth, WA
12.2009 - 07.2010
  • Administered documentation and written tests for Community Pharmacy training courses.
  • Ensured proper tracking in database of all students scores and overall performance.
  • Observed trainee in the workplace and assisted in implementing any required training

Accounts Administrator

Unichem Eastridge
Auckland, New Zealand, New Zealand
12.2003 - 11.2009
  • Supported Chief Financial Officer with daily operational functions.
  • Invoice entry in MYOB Balancing of monthly creditor and debtor accounts
  • Preparation of monthly financial profit and loss statement for the company directors
  • Prepare all reports as requested by Directors
  • Fortnightly payroll for 10 staff
  • Preparation of employment contracts
  • All administration tasks including word processing, banking, recruitment advertisements and filing.
  • Dispensary and retail duties as required.

Education

Cert IV Training And Assessment -

Franklyn Scholar
WA

Diploma in Pharmacy Technician -

Open Polytechnic Auckland
NZ

Cert 111 in Business -

TAFE
WA

Skills

  • Customer Service
  • Data processing
  • Debt collection
  • Negotiation & conflict resolution
  • Payroll
  • Administration
  • Word processing
  • Medication dispensing
  • Stock control

Referees

Jazz Hewson, Owner, Wongan Hills Hotel, Ph: 0429 949 024

Amanda Eddy, Retail Manager, South Hedland Pharmacy, Ph: 9172 3899 or 0418 590 910

Tamara Vivian, Supervisor, Medibank Private, Ph: 0417 805 604

Kiara Hodgkinson, Partial & Complex Securities Manager, BankWest Ph: 9369 6865


Timeline

Housekeeping/Kitchen Hand

Wongan Hills Hotel
04.2022 - Current

Dispensary Technician

South Hedland Pharmacy
02.2016 - 11.2021

Customer Service Officer

Medibank
08.2012 - 05.2014

Debt Solution Case Officer

Bankwest
07.2010 - 08.2012

Contract Workplace Trainer

Franklyn Scholar
12.2009 - 07.2010

Accounts Administrator

Unichem Eastridge
12.2003 - 11.2009

Cert IV Training And Assessment -

Franklyn Scholar

Diploma in Pharmacy Technician -

Open Polytechnic Auckland

Cert 111 in Business -

TAFE

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Stacey Brown