Stacey Calvert
Townsville,QLD
Summary
Personable and reliable with keen attention to detail and positive attitude. Possesses foundational understanding of inventory management and patient care, including accurate record-keeping and safety protocols. Committed to ensuring seamless and efficient service experience for clients.
Overview
2
2
years of professional experience
Work History
Dispensary Technician
Star Pharmacy Group
11.2023 - Current
- Solved customer problems in-person and over the phone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorisations, and patient information.
- Accurately ordered and restocked pharmacy shelves with medication to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean and organised dispensary environment, prioritizing safety and accessibility for all patients and staff.
- Assisted patients in minimising medical expenses by recommending generic alternative prescription medications.
- Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
- Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
- Enhanced customer satisfaction by providing personalised consultations and product education.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collaborated with healthcare providers to develop individualized treatment plans based on patient needs and preferences.
Floating Pharmacy Assistant
Star Pharmacy Group
03.2023 - 11.2023
- Kept pharmacy counter and related areas clean, neat and organised.
- Answered phone calls and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Pharmacy Assistant
Tablelands Discount Drug Store
05.2022 - 03.2023
- Kept pharmacy counter and related areas clean, neat and organised.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Merchandised over-the-counter goods and rotated stock.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
Education
Certificate III - Hospitality
TAFE Queensland
Atherton, QLD10.2021
Skills
- Confidentiality Practices
- Dosage Calculation
- Drug Inventory Management
- Medicare process
- Wholesale Ordering
- Pharmacy Management Software
- PPA Claim Processing Software
- POS System Operation
Timeline
Dispensary Technician
Star Pharmacy Group
11.2023 - Current
Floating Pharmacy Assistant
Star Pharmacy Group
03.2023 - 11.2023
Pharmacy Assistant
Tablelands Discount Drug Store
05.2022 - 03.2023
Certificate III - Hospitality
TAFE Queensland
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