Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stefanie lagana

rooty hill

Summary

With a proven track record at Hairhouse Warehouse, I excel in client relationship building and upselling strategies, enhancing customer loyalty and boosting revenue. My journey from Salon Assistant to Senior Hairdresser showcases a quick learning ability, professionalism, and a knack for mentoring, underpinned by a strong work ethic and initiative.

As im currently working full time Im also working for myself at home to one day build my own business. To reach my end goal I am looking for something that gives me more time to do so but also grown within my customer service skills and relationships with customers.

Overview

7
7
years of professional experience

Work History

Senior Hairdresser and Retailer

Hairhouse Warehouse
06.2022 - Current
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Increased salon revenue through upselling additional services and retail product sales.

3rd Year Apprentice

Lizzie Liros Hair
09.2023 - 02.2024
  • Enhanced team collaboration and communication while working on group projects, resulting in higher quality workmanship.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.

1st Year Apprentice

Pure Perfection Hair
01.2021 - 06.2022
  • Assisted with inventory management, ensuring proper storage and organization of tools and materials.
  • Strengthened time management skills by effectively balancing multiple tasks under tight deadlines.
  • Enhanced workplace safety by adhering to company guidelines and protocols during all job assignments.
  • Boosted team productivity by promptly attending to requests from supervisors and colleagues.

Salon Assistant

Flames Hairfressing
09.2017 - 04.2019
  • Helped prepare clients for hair service.
  • Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.

Education

Certificate III - Hairdressing

TAFE NSW
NSW
01-2024

Year 10 Rosa -

Tyndale Christian School
Blacktown, NSW
12-2020

Skills

  • Goal setting and achievement
  • Upselling strategies
  • Quick learner
  • Client relationship building
  • Professionalism and work ethic
  • Housekeeping duties
  • Patience and perseverance
  • Initiative and Self-motivation
  • Customer engagement
  • Building client relationships
  • Financial transactions
  • Sales
  • Friendly and helpful
  • Cash handling
  • Customer assistance
  • Reliable and responsible

Timeline

3rd Year Apprentice

Lizzie Liros Hair
09.2023 - 02.2024

Senior Hairdresser and Retailer

Hairhouse Warehouse
06.2022 - Current

1st Year Apprentice

Pure Perfection Hair
01.2021 - 06.2022

Salon Assistant

Flames Hairfressing
09.2017 - 04.2019

Certificate III - Hairdressing

TAFE NSW

Year 10 Rosa -

Tyndale Christian School

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Stefanie lagana