Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steffane De Sousa Guimaraes

Logan Reserve ,QLD

Summary

Driven professional with a proven track record in customer service and sales promotions at Gs International Grocery. Excelled in multitasking and organization, enhancing customer loyalty through exceptional assistance and efficient order processing. Skilled in cash register operation and maintaining safety standards, adept at adapting to varied roles, significantly contributing to team development and operational efficiency. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

4
4
years of professional experience

Work History

Retail Assistant

Gs International Grocery
03.2023 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelings items, and arranging according to size or colour.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Updated product pricing and signage to reflect current promotions and discounts.
  • Developed strong rapport with customers and created positive impression of business.

Meat Cutter

Oakey Beef Exports
11.2022 - 02.2023
  • Processed transactions accurately while maintaining a high level of customer service.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Trimmed fat to remove undesirable parts from cuts of meat.

Meat Packer

John Dee Meat Work
11.2020 - 11.2022
  • Packaged and attached labeling to various meat selections.
  • Sanitized surfaces to maintain cleanliness of food service area.
  • Inspected meat to perform quality assurance checks.
  • Processed meat by cutting, sorting parts, deboning and grinding.
  • Streamlined packaging process with meticulous attention to detail in weighing, labeling, and sealing packages.
  • Ensured meat quality by properly storing and rotating products according to established guidelines.
  • Cut meat products with slicing equipment according to size specifications.
  • Minimized waste by optimizing usage of raw materials through precise cutting techniques and proper allocation into various product categories.
  • Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.

Education

No Degree - Year 10

Harristown State High School
Toowoomba, QLD
11.2019

Skills

  • Customer Assistance
  • Multitasking Competence
  • Patience and Empathy
  • Time Management Capabilities
  • Cash Register Operation
  • Order Processing
  • Payment Processing
  • Adaptability and Resilience
  • Customer Service
  • Organization
  • Cash Handling
  • Safety and Cleanliness Standards
  • Creative Thinking
  • Sales and Promotions

Languages

Portuguese
Native or Bilingual
English
Full Professional

Timeline

Retail Assistant

Gs International Grocery
03.2023 - Current

Meat Cutter

Oakey Beef Exports
11.2022 - 02.2023

Meat Packer

John Dee Meat Work
11.2020 - 11.2022

No Degree - Year 10

Harristown State High School

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Steffane De Sousa Guimaraes