Steph Knight
Geelong
Summary
Dynamic Accounts Receivable Officer at ABN Group with expertise in bank reconciliation and invoice processing. Proven ability to enhance internal controls and boost efficiency through strong problem-solving and organizational skills. Recognized for delivering accurate financial reports and fostering teamwork, ensuring seamless operations and improved client satisfaction.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Officer
ABN Group
04.2023 - Current
- Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals and preparing reports.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted in monthly closing activities, ensuring accurate financial reporting for management review.
- Strengthened internal controls by reviewing current procedures and recommending improvements where necessary.
Instructor
Australian Air Force Cadets
01.2020 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked cadet progress, frequently checking in with struggling cadets and identifying root causes of problems.
- Boosted cadet performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Created a welcoming environment for all cadets.
- Attended staff training in Risk Management, Instructional Technique and Leadership.
- Required to obtain a First Aid Certificate and Police Check.
Customer Solutions Consultant
Red Energy
06.2022 - 04.2023
- Maintained a high level of professionalism when interacting with customers, building long-lasting relationships.
- Developed expert product knowledge to effectively answer questions and recommend appropriate solutions.
- Crafted detailed reports for management outlining trends in customer feedback, leading to improved strategies for client retention.
- Managed time-sensitive projects efficiently by prioritizing tasks according to importance and deadlines.
Supervisor - Cafe
Darriwill Farm Cafe Restaurant
04.2021 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Crew Member
McDonald's
02.2019 - 04.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Trainer
McDonald's
07.2012 - 01.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Swan Hill College
Swan Hill11-2016
Skills
- Bank reconciliation
- Microsoft Excel
- Payment negotiations
- Accounts receivable software
- Invoice processing
- General ledger
- Organization skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Accounts Receivable Officer
ABN Group
04.2023 - Current
Customer Solutions Consultant
Red Energy
06.2022 - 04.2023
Supervisor - Cafe
Darriwill Farm Cafe Restaurant
04.2021 - 06.2022
Instructor
Australian Air Force Cadets
01.2020 - Current
Crew Member
McDonald's
02.2019 - 04.2021
Crew Trainer
McDonald's
07.2012 - 01.2019
High School Diploma -
Swan Hill College
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