Stephanie Ann Ottaway
Redbank Plains,QLD
Summary
Experienced and compassionate care worker with over 25 years in personal care, domestic assistance, lifestyle activities, and care management. Proven leadership in managing care teams, training, and coordinating community services. Committed to improving the lives of individuals through respectful and person-centred support.
Overview
28
28
years of professional experience
Work History
Personal Carer / Domestic Assistant / Care Manager
Seasons Living
03.2020 - 02.2025
- Supported clients with showering, dressing, meal preparation, and exercise routines.
- Completed domestic tasks including bond cleans, unit cleans, laundry, and gardening.
- Managed care team operations including staff training, rostering, scheduling, and payroll.
- Coordinated community management, facilitated tours, and assisted with community applications.
- Built strong, trusting relationships with clients and their families.
- Maintained accurate documentation and followed care plans diligently.
- Worked collaboratively with a multidisciplinary team to ensure holistic care.
- Handled sensitive client information with confidentiality and professionalism.
- Responded to emergency situations with calmness and appropriate action.
- Monitored clients’ wellbeing and reported changes promptly to health professionals.
- Promoted independence and dignity in care through person-centred approaches.
- Maintained high standards of cleanliness and safety in all environments.
Support Worker / Lifestyle Assistant
Wesley Mission
02.1997 - 02.2020
- Provided personal care including social support, showering, dressing, mobility assistance, and help with meals.
- Engaged clients in lifestyle activities such as bus trips, singalongs, arts and crafts, and games.
- Personal Care Expertise: Skilled in providing assistance with daily living activities such as showering, dressing, mobility support, and meal preparation with a focus on dignity and respect.
- Domestic Assistance: Proficient in completing household tasks including cleaning, laundry, gardening, and meal prep tailored to client needs.
- Care Management & Leadership: Experienced in managing care teams, handling rosters, training staff, and overseeing payroll with strong leadership and communication.
- Client Engagement: Adept at planning and leading recreational and lifestyle activities to promote mental, physical, and emotional wellbeing.
- Emergency Response: Trained to respond calmly and effectively in emergency situations, including providing CPR and basic emergency life support.
- Documentation & Compliance: Maintains detailed and accurate client documentation in accordance with care plans, NDIS standards, and confidentiality requirements.
- Community Coordination: Skilled in conducting tours, supporting applications, and fostering a connected and supportive community environment.
- Team Collaboration: Works well within interdisciplinary teams to provide consistent, holistic support to clients and families.
- Health & Safety: Knowledgeable in safe manual handling practices, chemical safety, and maintaining hygiene and cleanliness standards in client environments.
Education
Personal Information
Date of Birth: 04/22/75
Timeline
Personal Carer / Domestic Assistant / Care Manager
Seasons Living
03.2020 - 02.2025
Support Worker / Lifestyle Assistant
Wesley Mission
02.1997 - 02.2020