Stephanie Fritz
Summary
Communicative 2IC Manager offering 3 years of comprehensive experience providing administrative and operational support to managers. Detail-oriented and versatile professional polished in motivating staff to meet personal and company goals and planning and implementing various strategies to boost productivity. Strong team leader possessing mature decision-making abilities and outstanding time management skills.
Overview
7
7
years of professional experience
Work History
2IC Manager
Monzarella Restaurant
03.2024 - Current
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Evaluated competitive landscape regularly to maintain an up-to-date understanding of industry trends and market shifts affecting the business domain.
- Contributed to company growth by identifying new business opportunities and expansion strategies.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Interviewed, recruited and trained new onboarding candidates.
Wait Staff Member
Monzarella Restaurant
04.2021 - 03.2024
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Hosted and managed private functions, tending to the hosts and guests while bar tending
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Retail Assistant
Cotton On Group
11.2020 - 02.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged with customers to provide general assistance and information on store merchandise.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Team Member
KFC
04.2017 - 10.2020
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Bachelor of Criminal Justice And Criminology - Criminology
Swinburne University of Technology
Melbourne, VIC02.2024
Bachelor of Psychological Sciences - Psychology
Swinburne University of Technology
Melbourne, VIC02.2024
Skills
- Problem Resolution
- Team Leadership
- Staff Training and Development
- Workflow Planning
- Clear Communication
- Attention to Detail
- Flexible Schedule
- Decision-making capabilities
- Workplace Safety
- Problem-Solving
Timeline
2IC Manager
Monzarella Restaurant
03.2024 - Current
Wait Staff Member
Monzarella Restaurant
04.2021 - 03.2024
Retail Assistant
Cotton On Group
11.2020 - 02.2022
Team Member
KFC
04.2017 - 10.2020
Bachelor of Criminal Justice And Criminology - Criminology
Swinburne University of Technology
Bachelor of Psychological Sciences - Psychology
Swinburne University of Technology
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