Summary
Overview
Work History
Education
Certification
References
Timeline
Generic

STEPHANIE LAWSON

Summary

I chose a career in Health Administration because I am passionate about the Health Industry and delivering a high level of care to everybody. I am an organised and dependable Administration Officer who is skilled in managing many diverse tasks on a daily basis with a positive attitude. I have a willingness to learn and take on added responsibilities to meet workplace goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administration Officer

Queensland Health
03.2022 - Current
  • Reception duties such as; greet patients, check them in and out using patient software KARISMA, answer and direct incoming calls, scan and fax correspondence
  • Schedule appointments for CT, XRAY, US, WOMENS IMAGING, MRI and procedures performed in Medical Imaging such as Cerebral Angiograms, Stents and Coils, Image Guided Biopsies, Sclerotherapy and TACE procedures to name a few
  • Attend weekly Multidisciplinary meetings with Neuroradiologists and Neurosurgeons and action patient treatment plans in a timely manner
  • Liaise with Consultants, Nurses' and Doctors from other departments to help facilitate patient admissions
  • Schedule consultations between Doctors and patients
  • Actively maintain a database for patients that require follow up care
  • Organise pre and post care for patients having procedures and recovery beds within the hospital
  • Monitor personal and shared mailbox
  • Answer and manage incoming and outgoing calls while recording accurate messages for distribution to Doctors
  • Schedule patient appointments in respective doctors' calendars and follow up with reminder phone calls
  • Maintain current and accurate medical records for patients
  • Participate in a rotating shift roster in Emergency Imaging

Medical Receptionist

Xray & Imaging
01.2021 - 01.2022
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
  • Scheduled appointments and proactively maintained the appointment calendar for multiple practices using the software COMRAD
  • Helped patients complete necessary medical forms and documentation
  • Performed various administrative tasks by filing, copying and faxing documents
  • Managed multi-line phone system and pleasantly greeted patients
  • Maintained current and accurate medical records for patients
  • Obtained payments from patients and scanned identification and insurance cards
  • Proccessed billing and payments using eftpos and cash, Medicare claims, WorkCover and
    DVA

Medical Receptionist

Melbourne Hand Rehab
03.2020 - 08.2020
  • Scheduled appointments using patient software Cliniko
  • Managed multi-line phone system and pleasantly greeted patients
  • Maintained current and accurate medical records for patients
  • Assisted Therapists with administrative tasks such as obtaining referrals and operation reports, photocopying and faxing documents
  • Followed up on overdue accounts with WorkCover and the TAC
  • General cleaning duties of the reception area and treatment rooms
  • Placed new supply orders, managed inventory and restocked reception area

Store Manager

Platypus Shoes
05.2018 - 07.2019
  • Managed stock control, cash control, and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Completed point of sale opening and closing procedures
  • Rotated merchandise and displays to feature new products and promotions
  • Assisted with hiring, training and mentoring new staff members
  • Maximised sales and minimised shrinkage through excellent customer service and adherence to standard practices
  • Trained new employees on proper protocols and customer service standards

Education

Hellyer College
Burnie, TAS
12.2012

Certification

10/2020 - 11/2020

Apply Medical Terminology Appropriately BSBMED301 and Healthy Body
Systems HLTAAP001 at Online course TasTAFE - SoA


07/2019 - 02/2020

Certificate III Health Administration at TAFE Queensland – Sunshine Coast Health Institute

References

Karen Cannavan - Queensland Health

Email: karen.cannavan@health.qld.gov.au

Phone: 0422 251 645


Toni Keinzley - Queensland Health

Email: toni.keinzley@health.qld.gov.au

Phone: 0409 294 483

Timeline

Administration Officer

Queensland Health
03.2022 - Current

Medical Receptionist

Xray & Imaging
01.2021 - 01.2022

Medical Receptionist

Melbourne Hand Rehab
03.2020 - 08.2020

Store Manager

Platypus Shoes
05.2018 - 07.2019

Hellyer College

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STEPHANIE LAWSON