Stephen Djorgoski
Sydney,NSW
Summary
Dynamic healthcare professional with extensive experience at Auburn Hospital, excelling in patient admissions and Cerner database management. Proven ability to optimize clinical workflows and enhance patient flow coordination. Recognized for effective communication and administrative support, ensuring seamless operations in high-pressure environments while maintaining patient confidentiality.
Overview
5
5
years of professional experience
Work History
Ward Clerk - Surgical Ward
Auburn Hospital
05.2023 - Current
- Provide comprehensive administrative support to the Surgical ward, ensuring efficient communication and operations between staff, patients, and departments
- Manage patient admissions, discharges, and transfers using Cerner (FirstNet & IPM), ensuring accurate and timely documentation
- Liaise with surgeons, nurses, and Nurse Unit Managers (NUMs) to coordinate patient flow, theatre bookings, and daily care logistics
- Assist with early morning bed allocations for post-operative patients, streamlining recovery transitions
- Book follow-up appointments in outpatient clinics (OPD) and private rooms with surgeons, ensuring continuity of care
- Fax referrals to relevant departments and external specialists, tracking for confirmation and follow-up
- Perform daily patient filing, and ensure all discharge documents are collected, compiled, and sent to Medical Records for archiving
- Track and report Length of Stay (LOS) data to support effective discharge planning
- Maintain surgical documentation including consent forms, handover notes, and discharge summaries
- Support NUMs with administrative tasks, prepare meeting agendas and minutes, and assist in cross-departmental coordination
- Answer phone calls, address family inquiries, and handle sensitive patient information with discretion and professionalism
Clinical Support Officer
Western Sydney Local Health District
01.2023 - Current
- Deliver clinical and administrative support across Surgical and Maternity Services, Medical 4A & 4B, Palliative Care, Emergency Department (ED), Outpatients, and Clinical Observation Unit (COU)
- Manage patient admissions, discharges, and transfers using Cerner systems (FirstNet & IPM), ensuring accurate and timely data entry
- Collaborate with clinical teams to support efficient, patient-centred workflows across high-volume departments
- Led the Deliver ease Project in partnership with NUMs and the Deliver ease team to reorganise and standardise storerooms in Surgical, Maternity, COU, and Medical 4A, improving supply access and storage efficiency
- Oversee weekly stock ordering and cycle counts, ensuring all units maintain appropriate levels of clinical supplies
- Possess strong expertise in the iProcurement system, managing all ordering functions including coordination with third-party vendors and processing noncontract purchase orders
- Trained and supported new Clinical Support Officers (CSOs) across various wards, delivering hands-on instruction in Cerner, iProcurement, workflows, and documentation standards
- Prepare and submit Length of Stay (LOS) reports for Surgical wards, assisting bed management and discharge planning teams
- Contributed to the Midwifery Group Practice (MGP) Project, coordinating equipment orders to enable midwives to provide comprehensive care during Midwifery at Home visits
- Participate in monthly ward meetings, preparing agendas, taking minutes, and liaising with NUMs to ensure action items are tracked and followed up
- Have a basic working knowledge of HealthRoster, with understanding of shift allocation and staff scheduling principles
After-Hours Ward Clerk
Auburn Hospital
01.2022 - 01.2023
- Delivered hospital-wide administrative support across all wards during after-hours shifts, ensuring continuity of operations and patient care outside standard hours
- Managed patient admissions, discharges, and transfers using Cerner (FirstNet & IPM), maintaining accuracy across departments
- Responded to pager calls from staff across wards, addressing urgent requests and completing tasks in a timely, prioritised manner
- Assisted clinical teams by preparing documentation, maintaining records, and ensuring timely communication during limited-staff periods
- Liaised with NUMs, on-call clinicians, and Patient Liaison Officers (PLOs) to support workflow, documentation, and urgent needs
- Maintained patient records and completed administrative procedures during system downtimes and shift handovers
- Demonstrated independence, adaptability, and problem-solving while supporting multiple wards under minimal supervision
Ward Clerk - Emergency Department
Auburn Hospital
01.2021 - 01.2022
- Provided front-line administrative support in a high-pressure Emergency Department environment
- Performed patient admissions using Cerner (FirstNet & IPM), ensuring accuracy and compliance with hospital standards
- Liaised with Patient Liaison Officers (PLOs) to facilitate the signing of consent and admission documents
- Assisted Nurse Unit Managers (NUMs) with administrative tasks, scheduling, and ward coordination
- Operated effectively during downtime procedures, maintaining manual workflows, documentation, and data tracking while electronic systems were offline
- Managed patient charts, triage paperwork, and communication between clinical and admin staff
- Answered high-volume calls, routed information appropriately, and maintained a professional tone under pressure
- Maintained strict confidentiality and demonstrated excellent multitasking and prioritisation in a fast-paced clinical setting
Education
Health Safety Commitee Cert in WHS Courtnell
Courtnell WHS Training & Safety
11.2023 - 11.2023
Certificate IV Work Health Safety - Work Health & Safety
TAFE NSW
NSWHigh School Completion - Cert I and Cert II attained in VET Business Services
01.2017
Skills
- Patient admissions
- Cerner database management
- Surgical documentation
- Supply chain management
- Patient flow coordination
- Clinical workflow optimization
- Effective communication
- Administrative support
- Patient assistance
- Healthcare experience
- Records management
- Patient database updates
- Follow-up appointment scheduling
- Patient confidentiality practices
References
- Christine Tanusovski, District PAS Data Quality Manager, WM Hospital, 0450 015 537
- Tracy Paterson, A/Midwifery Manager, Auburn Hospital, 0455 298 129
Accomplishments
- General Managers Award, 2023, Providing Great Healthcare and/or Patient Experience
- Administration Team Member of the Year, 2024
- Lead Role in the Implementation of the DeliverEase Project, Auburn
- HDU
- Med A
- Surgical
- Birth Unit
- Newborn Care
Timeline
Health Safety Commitee Cert in WHS Courtnell
Courtnell WHS Training & Safety
11.2023 - 11.2023
Ward Clerk - Surgical Ward
Auburn Hospital
05.2023 - Current
Clinical Support Officer
Western Sydney Local Health District
01.2023 - Current
After-Hours Ward Clerk
Auburn Hospital
01.2022 - 01.2023
Ward Clerk - Emergency Department
Auburn Hospital
01.2021 - 01.2022
Certificate IV Work Health Safety - Work Health & Safety
TAFE NSW