Stephen Dwyer
Port Fairy
Summary
Experienced at working in various different environments. Experienced in directing activities in any setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Strong focus on safety and an ability to work independently.
Overview
23
23
years of professional experience
Work History
Postal Contractor
Australia Post
12.2006 - Current
- Based in Warrnambool DC, Dennington
- Operate Port Fairy Street Mail Delivery Contract
- Overseen performance of contract by employees
- Role involves conducting a primary sort for other contracts
- Delivered outstanding service to customers for 18 years
- Coordinated timely delivery of letters and parcels using motorcycle
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Managed and negotiated new contracts with Australia Post
Manager
Port Fairy Licensed Post Office
03.2003 - 12.2006
- Part owner of business with other family members
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, and customer complaints, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Left to take up Port Fairy Street Mail Contract with Australia Post
Cash Office Controller
Moreland Hotel TAB
08.2001 - 03.2003
- Promoted an atmosphere of accountability among staff by enforcing cash handling policies and procedures, leading to a reduction in financial discrepancies.
- Managed closing and coordinated reconciliation of the day's TAB trade in one of the state's Top 10 venues at the time
Education
Bachelor of Business (Information Systems) -
Victoria University
Melbourne, VIC1997
High School Diploma -
St Patrick’s Catholic College
Ballarat, VIC1991
Skills
- Worksite safety
- Scheduling and Planning
- Safety Compliance
- Contract Management
- Car and Motorcycle Licences
Accomplishments
Awarded the Rotary "Excellence in Workmanship Award" by the Port Fairy Rotary Club in recognition of many years of service to the people of Port Fairy, in 2023.
Affiliations
- Currently President of the Port Fairy Cricket Club since 2021
Timeline
Postal Contractor
Australia Post
12.2006 - Current
Manager
Port Fairy Licensed Post Office
03.2003 - 12.2006
Cash Office Controller
Moreland Hotel TAB
08.2001 - 03.2003
Bachelor of Business (Information Systems) -
Victoria University
High School Diploma -
St Patrick’s Catholic College
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