REBECA ALLEN
Griffith,NSW
Summary
Experienced support co-ordination with high level communication skills, adaptability and empathy to foster positive outcomes. Know for high productivity, efficient task management and collaboration. Strong experience in case management, client relationship management and project co-ordination to meet diverse client needs.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Support Coordinator
Griffith Post School Options
Griffith
10.2024 - Current
- Conduct thorough assessments to identify client needs and develop appropriate support interventions.
- Collaborate with interdisciplinary teams to provide comprehensive support services for clients
- Coordinate support services for individuals with disabilities and their families.
- Assist participants in navigating the NDIS and accessing the supports they need to achieve their goals.
- Manage high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Enhanced client satisfaction by effectively addressing and resolving support issues in a timely manner.
- Maintain detailed documentation of client interactions and progress toward goals, ensuring clear record of care provided.
- Ensure compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Customer Support Officer
Intereach
05.2024 - 10.2024
- Performed general administration duties, including receiving customer enquiries, directing telephone calls and e-mails, and attending meetings to facilitate effective communication.
- Documented customer interactions and maintained accurate records for follow-up.
- Handled escalated complaints to ensure satisfactory resolutions for customers.
- Provided administrative, planning, and documentation support to colleagues and team members.
- Supported participants with understanding NDIS requirements.
- Collecting payment, processing transactions, managing incoming and outgoing mail and ordering supplies for the Company.
- Managing room and fleet bookings including booking fleet cars in for mechanical servicing.
- Assisting colleagues and team members with administration, planning and documentation as requested.
Relationships Manager
Right At Home
08.2023 - 02.2024
- Established and maintained relationships with new & existing clients.
- Completed service agreements and managed budgets for home care and NDIS packages to ensure compliance and transperancy for clients.
- Acquired knowledge of My Aged Care, NDIS, and Home Care Packages through training and experience.
- Conducted marketing, networking, and educational initiatives to engage new and prospective clients.
- Liaised with care coordinators to assess and strategise for new client needs and enhance service delivery.
- Coordinated care plans with healthcare professionals to deliver comprehensive client care.
- Completed service agreements and managed budgets for Home Care and NDIS Packages.
Regional Claims Consultant
Sureway Employment & Training
05.2021 - 08.2023
- Assessed eligibility and reviewed evidence to process outcome claims efficiently.
- Completed complex administrative tasks to a high level of detail and accuracy.
- Trained staff to enhance knowledge and skill set, contributing to improved performance.
Employment Consultant
Sureway Employment & Training
11.2020 - 05.2021
- Provided customer service, performed data entry, and managed administrative tasks to support job seekers.
- Developed strong relationships with job seekers to enhance engagement and support them throughout the employment process.
- Assisted job seekers in sourcing employment opportunities, aligning their skills with market needs.
- Developed customised job search strategies for clients, resulting in increased interview rates and job offers.
- Accurate timekeeping and case management of 100 job seekers.
Shift Supervisor
BCF Griffith
07.2018 - 04.2020
Business Owner/Fitness Instructor
S.W.E.T.S Fitness
01.2017 - 03.2018
Spare Parts Interpreter
Keith Gill Motors, Griffith NSW
11.2012 - 07.2013
Cashier
Searls Newsagency, Griffith NSW
01.2011 - 01.2012
Waitress
Malcolm’s Chinese Restaurant, Griffith NSW
10.2011 - 12.2011
Cashier / Deli Manager
Rossies Foodworks, Griffith NSW
01.2008 - 01.2011
Education
Bachelor Degree of Social Science -
Western Sydney University
Sydney, NSW 01.2025 - 06.2026
Diploma Of Business -
Sureway Skills & Training
01.2022 - 01.2023
Certificate IV - Leadership & Management
Sureway Skills & Training
Certificate III - Fitness
Australian Institute of Fitness
Canberra, ACTSchool Certificate -
Wade High School
Griffith, NSWSkills
- High level administrative skills
- Documentation and record keeping
- Proficient in operating Microsoft Office Suite
- Team leadership & project management
- Attention to detail
- Effective time management
Referees
- Andrew, Wolfe, 0481 976 362, Service NSW, Griffith.
- Sally, Fisher, Area Manager, 0457 771 316, Sureway Employment & Training, Griffith.
Working with Children Check
- WWCC1325931E (Paid Employee)
- Expires: 31/07/2028
Timeline
Bachelor Degree of Social Science -
Western Sydney University
01.2025 - 06.2026
Support Coordinator
Griffith Post School Options
10.2024 - Current
Customer Support Officer
Intereach
05.2024 - 10.2024
Relationships Manager
Right At Home
08.2023 - 02.2024
Diploma Of Business -
Sureway Skills & Training
01.2022 - 01.2023
Regional Claims Consultant
Sureway Employment & Training
05.2021 - 08.2023
Employment Consultant
Sureway Employment & Training
11.2020 - 05.2021
Shift Supervisor
BCF Griffith
07.2018 - 04.2020
Business Owner/Fitness Instructor
S.W.E.T.S Fitness
01.2017 - 03.2018
Spare Parts Interpreter
Keith Gill Motors, Griffith NSW
11.2012 - 07.2013
Waitress
Malcolm’s Chinese Restaurant, Griffith NSW
10.2011 - 12.2011
Cashier
Searls Newsagency, Griffith NSW
01.2011 - 01.2012
Cashier / Deli Manager
Rossies Foodworks, Griffith NSW
01.2008 - 01.2011
Certificate IV - Leadership & Management
Sureway Skills & Training
Certificate III - Fitness
Australian Institute of Fitness
School Certificate -
Wade High School