Tenaea Zerner

The glue that keeps it all together in the background and requires many hats to be worn.

Key responsibilities

• Keeping the day-to-day hum of the office running smoothly including facilities, reception, petty cash management, new starter site induction, and so much more.
• Organizing and delivering much anticipated staff events including weekly breakfasts, lunches, BBQ’s and Friday drinks and encouraging virtual equivalents.
• Supporting the EA’s to the directional leads where required.
• Chief Fire Warden and First Aid Office.

Achievements

• Sourcing more eco-friendly consumables and cleaning products to help reduce our environmental impact.
• Updating the reception entry point with a digital sign-in solution that integrates with Slack, coupled with an on brand rotating welcome screen.
• Souring updated suppliers for our new starter onboarding swag
• Supporting PaperCutters during and after the COVID lockdowns to ensure they had not only everything they needed to do their jobs, but also stay connected with each other and the company
• Redesigning the large outdoor garden bed on our deck area with the inclusion of Australian native plants.
• Fronting the PaperCut band TONE-R in the 2018 and 2019 Battle of the Agile Bands

• End to end account management of a portfolio of clients.
• B2B Sales of all levels of Telstra Business products.
• Contract generation and order generations via online tools.
• Billing investigations and resolutions on behalf of my customers.
• Appointment setting and calendar management for Senior Account
  Managers.
• Customer trouble shooting and product education.
• Representing Telstra Business in a professional manner.

• Outbound phone sales to existing Telstra Customers.
• Requisition/data entry of orders whilst complying with Quality
  Assurance.
• Representing the Telstra brand to existing customers
• Daily use of multiple systems including Cisco, Talkers and Siebel.

• Client and relationship management/New business development
• Maintaining client accounts in Salesforce
• Managing event staff, auction systems and post event follow up
• Co-ordination of fundraising systems for 100+ guest events
• Print collateral proofing and copy writing
• Post event internal reporting and client debrief meetings

• Administrative Duties
• Monthly Reporting
• Merchandise Orders
• Marketing Campaign Support
• Events/Volunteer Coordination
• Credit Card Reconciliation
• Executive Diary Management
• Sourcing of donated goods and services
• Starlight Day Merchandise and Logistics

• Collections of overdue accounts
• Internal administration for interdepartmental requests
• Mail sorting
• Pro-forma Invoicing
• Monthly Cash Collection Targets
• Maintaining and nurturing good relationships with major customers
• Monthly Reporting
• Solving credit related and general issues to assist Relationship Managers.
• Maintenance of collections spreadsheet for tracking manual invoicing.
• Liaising with other departments to ensure billings against account are in order.
• Member of Events Committee – which included the organisation and
  administration behind staff social events.

Credit Services Officer Dec 2006 to Jul 07

• Cheque and EFT Allocations
• Commercial Customer Credit Queries both Email and Inbound Calls
• Reconciliations
• System Refunds – Including all investigations to validate

Customer Service Centre Consultant Feb 2006 to Dec 2006

• General Inbound Underwriting and Credit Queries
• Issuing Certificates of Currency
• Organising Payment Arrangements
• New Policy Generation
• Policy Quotation

• Outbound Insurance Sales on behalf of Westpac (8 months)
• Inbound Insurance/Promotional Sales
• Voice Data Call Retrieval

• Trained Barista
• Hospitality Events
• Server
• Hostess
• Bartender