Steven Lam
Vermont,VIC
Summary
Accomplished professional with a proven track record at ARB Corporation, enhancing team productivity and operational workflows through expert data entry and exceptional relationship building. Skilled in navigating real estate transactions and improving banking service efficiency, consistently exceeding customer expectations. Demonstrates a unique blend of customer service excellence and strategic work planning.
Overview
13
13
years of professional experience
Work History
Maintenance System Co-ordinator
ARB Corporation
04.2017 - 08.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Real Estate Agent
Midland Realty
06.2010 - 11.2011
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Counter Service Officer
HSBC Bank
05.2008 - 05.2010
- Streamlined counter operations for improved efficiency by organizing resources and implementing best practices.
- Built strong relationships with customers by consistently delivering attentive and professional service.
- Demonstrated adaptability when faced with unexpected challenges at the counter, swiftly adjusting strategies or tactics as needed without compromising service quality.
- Promoted a positive and welcoming environment, addressing customer concerns promptly and effectively.
Education
Bachelor of Commerce - Accounting
Federation University Australia
Ballarat VIC11.2016
Skills
Customer Service
Data Entry
Work Planning and Prioritization
Relationship Building
Timeline
Maintenance System Co-ordinator
ARB Corporation
04.2017 - 08.2021
Real Estate Agent
Midland Realty
06.2010 - 11.2011
Counter Service Officer
HSBC Bank
05.2008 - 05.2010
Bachelor of Commerce - Accounting
Federation University Australia
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