Sara Tiatia

ETO Coordinator:

• Maintained optimal supply levels to meet expected demands without overreaching budget targets.
• Communicated with distributors to acquire necessary equipment for projects.
• Created work crew schedules and delegated assignments.
• Reported project progress, site problems and labor status to supervisors.
• Trained and monitored employees to teach daily tasks and improve performance.
• Filled out work orders, repair logs and maintenance plans to document work completed.
• Developed healthy, productive relationships with team members to create constructive working environment.
• Organized regular meetings with supervisors to discuss current issues related to maintenance activities.
• Reviewed job orders regularly to ensure tasks were completed according to established standards.
• Raising work orders for our Suppliers and Sub-contractors when we are needing additional works to be conducted on site
• Set-up an environmentally friendly online system rather than raising orders through booklets
• Liaise directly with all our Supervisors and ensure the work orders they are raising are costly affective and recharges are put in place when needed
• Provide Monthly reporting on budgets for each Supervisor, region based and Supplier based
• Use Excel, Word, Blue Beam, Adobe Reader and an online program based for ABN Group daily

Warranties Coordinator:

• Respond to client enquires and action anything that I feel needs to be rectified within their home
• Liaise with client in regards to any complaints that are made and help make the experience better
• Raise work orders to the relevant Suppliers or Sub-contractors and book in works to be completed based on the communication the client has provided you with
• Deal directly with Sub-contractors and ensure the works they are completing are up to Australian Standards
• Push back on clients, Suppliers and Sub-contractors when items are not covered under our Warranty
• Arrange for different Suppliers to come in fortnightly and help improve our processes, relationships and scope of works
• Code all Invoicing to the correct Supplier or Sub-contractor and approve them
• Ensure the correct process and documentation is being followed when raising a recharge
• Receive All client surveys and follow up with any clients that are not happy with their overall experience
• Type out all weekly Meeting minutes and email through to the whole team

Office Maintenance:

• Arrange for any rectifications to be made in the Head Office (4 levels)
• Liaise directly with the manufacturers and Suppliers on arranging services on products .i.e Lift, zip taps, sanitary bins, appliances, automatic doors
• Create, new, update, and maintain Scope of Works for each.
• Deal directly with Management to maintain the office and install new fittings, fixtures throughout to ensure the office is always up to date, modernized and clean
• Create a table with all work orders raised, damages and spends
• Coordinated with external vendors for repair services when necessary.

• Interact with customers and help complete their purchases
• Supervise all Customer service associates on shift
• Adjust weekly rosters
• Answer phones and transfer customers to their department of interest
• Reported any discrepancies or errors in pricing or inventory levels to management.
• Encouraged customers to sign up for loyalty programs or store credit cards.
• Provided customer service support for inquiries, complaints, and returns.
• Trained new associates on store operations, policies, and procedures.
• Performed cash register functions accurately and efficiently.
• Handled incoming calls from customers regarding orders or other inquiries.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Computed purchases and received and processed cash or credit payment.
• Placed special orders or called other stores to find desired items.

• Answering phone from switch board
• Input patient files and data into other programs such as CPF, CMI and IMP
• Scanning files into the Northern Hospital data base program
• Deal with mental health patients
• Take messages for doctors, key clinicians and other staff members

• Answering phone
• Create appointments and pass on messages to doctors/staff members
• Scanning patients results and personal details into computer
• Recalls and follow up appointments
• Understanding of patient confidentiality
• Good computer skills
• Using Director
• Using Microsoft excel, word, office, publisher
• Use Medicare as a bulk billing system
• Charge patients for work cover and veterans affair
• Closing the medical centre and complete cleaning duties
• Good communication skills with Patients

• Supervising the staff on shift
• Making Coffee and all beverages for customers
• Taking orders and serving food to customers
• Create function bookings and organise payments
• Counting the till, handling cash
• Opening/Closing the restaurant
• Customer service