Steven Zhaoxuan Liu
Perth,WA
Summary
I am a friendly and outgoing individual who love to meet and talk to new people.Has a dedication to go for the extra mile for customers and my colleagues. I have been given many opportunities to experience living in different countries of different cultures. Having years of experiences in customer service, I am able to quickly understand customers’ needs and maintain high quality services and products.
Overview
6
6
years of professional experience
Work History
Restaurant All Rounder
Youliangshou Xinjiang Cuisine
Urumqi, Xinjiang China
06.2024 - 08.2024
- Front of house experiences in the family-ran business.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cook in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Preparing and barbecuing meat skewers.
Tradational Trade Channel Supervisor
China Mengniu Dairy Co Ltd(Xinjiang Urumqi)
Urumqi City, Xinjiang China
02.2023 - 03.2024
- Directed and supervised team of 7 employees in daily sales operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Communicating and following up orders with manufacturers,distributors and retail stores.
Bubble Tea Barista
TeaTalk Newmarket NZ
Auckland, NZ
05.2022 - 09.2022
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Understanding the usage of the cash register and online food delivery system.
- Able to multitask under pressure.
- Able to communicate fluently in English and Mandarin.
Marketing Intern
PJ International New Zealand
Auckland, NZ
11.2020 - 03.2021
- Developed content and promotional materials for various campaigns.
- Created and executed social media strategies to increase customer engagement.
- Researched competitors' marketing strategies and tactics.
- Following up with existing customer and understanding their needs.
Home English Tutor
Self-Employed
Urumqi, Xinjiang Province
06.2019 - 10.2019
- Drilled students on subject matter and used techniques to improve recall
- Met with students and discussed educational goals and expectations to initiate success strategies
- Developed student confidence though attentive instruction in English language, applying positive reinforcement strategies.
Shareholder
6AM NETCAFE
Auckland, NZ
04.2018 - 08.2019
- Being given a great opportunity, was able to learn and experience the process of managing, developing and execute strategies to address issues in a business
- Supervise employees or volunteers working on sustainability projects
- Develop, or oversee the development of, marketing or outreach media for sustainability projects or events
- Create and maintain sustainability program documents, such as schedules and budgets.
Sales Promoter
HALO BAR& RESTAURANT
Auckland, NZ
03.2019 - 07.2019
- Planned and executed promotional events in order to increase product visibility.
- Developed sales strategies and tactics in order to maximize sales.
- Able to communicate well with customers from all backgrounds and understanding their needs.
Education
Bachelor of Business - Marketing
Auckland University of Technology
Auckland NZ06-2022
High School Diploma -
Massey High School
Auckland New Zealand11-2019
Skills
- Fluent in both Mandarin and English
- Multi-tasking
- Coordination
- Hardworking
- Teaching experiences
- Managing experiences
- Excellence in customer services
- Team player
Hobbies and Interests
- Soccer
- Gaming
- Cooking
- Travelling
- Building PCs
- Meeting new people
Timeline
Restaurant All Rounder
Youliangshou Xinjiang Cuisine
06.2024 - 08.2024
Tradational Trade Channel Supervisor
China Mengniu Dairy Co Ltd(Xinjiang Urumqi)
02.2023 - 03.2024
Bubble Tea Barista
TeaTalk Newmarket NZ
05.2022 - 09.2022
Marketing Intern
PJ International New Zealand
11.2020 - 03.2021
Home English Tutor
Self-Employed
06.2019 - 10.2019
Sales Promoter
HALO BAR& RESTAURANT
03.2019 - 07.2019
Shareholder
6AM NETCAFE
04.2018 - 08.2019
Bachelor of Business - Marketing
Auckland University of Technology
High School Diploma -
Massey High School
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