Summary
Overview
Work History
Education
Skills
Timeline
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Stevie Coltman

Elwood,VIC

Summary

Experienced and results-driven Restaurant Duty Manager with over 12 years of success in the hospitality industry. Proven track record of leading high-performing teams, managing staff rostering, and delivering exceptional service in fast-paced, high-volume environments. Adept at coordinating all aspects of daily operations, from shift planning and team supervision to ensuring compliance with health and safety standards. Recognized for strong leadership, operational efficiency, and a hands-on approach that fosters team cohesion and outstanding guest experiences. Committed to upholding brand standards and continuously improving service delivery.

Overview

12
12
years of professional experience

Work History

Duty Manager

AVC Hotel Esplanade
05.2024 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed roster weekly according to budgets and maximised staff levels through busy and quiet periods,
  • Assisted with planning and managing of events from liaising with clients to ensuring the event runs smoothly from start to finish.

Food and Beverage Attendant

AVC - Hotel Esplanade
08.2023 - 05.2024
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Provided guests with information about menu items, specials and promotions to provide quality service.

Fundraiser

Surge Direct
04.2023 - 08.2023
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
  • Raised significant funds by developing and executing effective fundraising campaigns.
  • Increased community awareness of organization''s mission by organizing and participating in public speaking engagements.
  • Provided regular progress reports on fundraising goals to board members, staff, and stakeholders.

Waiteress/Supervisor/General Manager

Coltman's Kitchen, Deli & Bar
06.2013 - 03.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

High School Diploma -

Peebles High School
Peebles, Scotland
04-2017

Skills

  • Customer service focus
  • Time management
  • Attention to detail
  • Cash management
  • Motivational leadership
  • Staff scheduling
  • Service management
  • On-site execution
  • Event planning

Timeline

Duty Manager

AVC Hotel Esplanade
05.2024 - Current

Food and Beverage Attendant

AVC - Hotel Esplanade
08.2023 - 05.2024

Fundraiser

Surge Direct
04.2023 - 08.2023

Waiteress/Supervisor/General Manager

Coltman's Kitchen, Deli & Bar
06.2013 - 03.2023

High School Diploma -

Peebles High School

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Stevie Coltman