Summary
Overview
Work History
Education
Skills
Timeline
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Stevie-lee Skelton

Swansea,NSW

Summary

Reliable and a a quick learner with a strong background in customer service and support, notably at Cerebral Palsy Alliance. Proven ability in maintaining safety and cleanliness while fostering teamwork while supporting clients needs and goals. Skilled in heavy lifting and documentation, consistently achieving high client satisfaction through empathetic care and effective communication. Dependable and quick learner dedicated to enhancing service quality.

Overview

8
8
years of professional experience

Work History

Night Shift Filler

Coles
01.2022 - Current
  • Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
  • Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
  • Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
  • Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.

Disability Support Worker

Cerebral Palsy Alliance
01.2023 - 12.2024
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.

Receptionist Administrator

Kinda Kapers
01.2023 - 12.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.

Senior Hairdresser

Salt Hair and Beauty
10.2017 - 12.2022
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
  • Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
  • Participated in charitable events by offering hair services, positively impacting both the community and salon''s reputation.

Education

Diploma - Hairdressing

Contour College
Tuggerah, NSW
12.2010

Skills

  • Safety awareness
  • Cleanliness and hygiene
  • Heavy lifting
  • Maintaining records
  • Documentation skills
  • PPE compliance
  • Dependable and reliable
  • Time management
  • Teamwork and collaboration
  • Quick learner

Timeline

Disability Support Worker

Cerebral Palsy Alliance
01.2023 - 12.2024

Receptionist Administrator

Kinda Kapers
01.2023 - 12.2023

Night Shift Filler

Coles
01.2022 - Current

Senior Hairdresser

Salt Hair and Beauty
10.2017 - 12.2022

Diploma - Hairdressing

Contour College

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Stevie-lee Skelton