Stiven Usma
Psychologist / Hr Manager
Melbourne,VIC
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales Assistant
Zara
06.2023 - Current
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Boosted store revenue through upselling and cross-selling techniques.
- Collaborated with team members to achieve cohesive and efficient store environment.
- Managed efficient cash register operations with over 300-400 transactions per day.
- Trained about 85 new hires on company policies, procedures, sales tactics helping them integrate seamlessly into team and increase sales by 10-15%.
- Processed transactions accurately while maintaining high level of customer service.
HR Assistant Manager
B&D GROUP
12.2022 - 06.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed sensitive employee relations matters with confidentiality and professionalism.
- Monitored key HR metrics such as time-to-hire and retention rates to identify areas for improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
HR Manager
LOLAY LOGISTIC AND SERVICE
06.2022 - 12.2022
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed 60 employee relations, investigating and resolving conflicts to maintain positive work environment.
- Managed more than 15 employee disputes by employing conflict resolution techniques.
- Conduct more than 25 selection, recruitment and interview process and prepare selection reports.
- Coordinate more than 10 internship processes.
Selection Lead
Zara
11.2021 - 06.2022
- Conduct Individual and group interviewing processes, for multinational company INDITEX: ZARA, BERSHKA, OYSHO, MAXIMODUTY, PULL&BEAR, ZARA HOME, STRADIVARIUS.
- Participated in career fairs and networking events, representing organization positively while engaging potential candidates directly.
- Handled sensitive situations professionally during recruitment process, maintaining confidentiality when necessary.
- Provided detailed feedback on candidates'' strengths and weaknesses, enabling hiring managers to make informed decisions.
- Developed strong relationships with hiring managers to understand their specific needs and preferences for open roles.
- Implemented data-driven and psychological assessment techniques, tools and tests to decision-making processes in candidate evaluation, leading to better-quality hires over time.
Education
Bachelor of Science - Psychology
UNIMINUTO
COLOMBIA 01.2017 - 06.2021
Skills
HR policies and procedures
Career Development
Onboarding process
Performance Appraisals
Exit Interviews
HR analytics
Talent Acquisition
Recruitment Strategies
Employee Relations
HR policies and procedures
Languages
English
Professional Working
Spanish
Native or Bilingual
Certification
Certified Organizational Psychology -UNIMINUTO University - 6 months
Timeline
Sales Assistant
Zara
06.2023 - Current
HR Assistant Manager
B&D GROUP
12.2022 - 06.2023
HR Manager
LOLAY LOGISTIC AND SERVICE
06.2022 - 12.2022
Selection Lead
Zara
11.2021 - 06.2022
Certified Organizational Psychology -UNIMINUTO University - 6 months
06-2021
Bachelor of Science - Psychology
UNIMINUTO
01.2017 - 06.2021
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