Sudip Koirala
Homebush
Summary
Proven hospitality and retail professional with a track record of enhancing customer satisfaction at Global Hospitality Solution and Bhatbhateni Supermarket. Excelled in guest relations and supply restocking, demonstrating exceptional teamwork, and attention to detail. Achieved significant improvements in operational efficiency and customer return visits through strong relationship-building and multitasking skills.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Global Hospitality Solution
01.2023 - Current
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
Store Team Member
Bhatbhateni Supermarket
02.2021 - 05.2021
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Education
Cyber Security - Information Technology
Melbourne Institute of Technology
Sydney, NSW05-2026
High School Degree - Physics
Ambition Academy
Nepal04-2021
Skills
- Cleaning and sanitizing
- Supply restocking
- Guest relations
- Language proficiency
- Customer service
- Teamwork and collaboration
- Multitasking
- Attention to detail
- Relationship building
Languages
English
Professional Working
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Hospitality Worker
Global Hospitality Solution
01.2023 - Current
Store Team Member
Bhatbhateni Supermarket
02.2021 - 05.2021
Cyber Security - Information Technology
Melbourne Institute of Technology
High School Degree - Physics
Ambition Academy
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