Suheyb Abdikadir
Melbourne,VIC
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at Serco Global Services. Expert in complaint handling and data entry, I have effectively resolved disputes, improving customer retention. Skilled in utilizing customer service software, my analytical approach has significantly contributed to identifying improvement areas, driving results through focused customer support and documentation practices.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
CPM Group
10.2022 - 04.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
Customer Service Representative
Serco Global Services
03.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Toys"R"Us
08.2016 - 06.2018
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Bachelor of Science - Aviation
RMIT University
Melbourne, VIC05.2024
High School Diploma -
Macleod College
Macleod, VIC11.2019
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Documentation And Reporting
- Records Maintenance
Additional Information
"I have served as Director at HypedOut Youth, a non-profit organization established in 2021. Leading the organization, I oversee initiatives aimed at delivering a range of services including camping, basketball, soccer, and extracurricular activities, all geared towards empowering youth."
Timeline
Customer Service Officer
CPM Group
10.2022 - 04.2023
Customer Service Representative
Serco Global Services
03.2021 - 02.2022
Customer Service Representative
Toys"R"Us
08.2016 - 06.2018
Bachelor of Science - Aviation
RMIT University
High School Diploma -
Macleod College
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