Sumadhu Maddala
Katherine
Summary
Dynamic professional with extensive experience at United Petroleum, excelling in customer service and inventory control. Proven ability to enhance store profitability through data-driven sales analysis and effective team training. Recognized for maintaining a safe environment and managing high-pressure situations while ensuring optimal operational efficiency.
Overview
4
4
years of professional experience
Work History
Console Operator
United Petroleum
11.2024 - Current
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Reacted calmly during times of highly stressed or emergency situations.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
Assistant Retail Manager
United Petroleum
06.2021 - 10.2024
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Created employee work schedules for optimum coverage and labor cost control.
- Increased store profitability by analyzing financial reports and making data-driven decisions on pricing and promotions.
- Conducted regular performance evaluations for staff members, identifying areas for improvement or recognition as necessary.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Education
Master of Science - I.T
Charles Darwin University
Darwin, NT05-2022
Bachelor of Science - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Kakinada,India05-2016
Skills
- Multitasking and organization
- Customer service
- Time management
- Process improvements
- Performance reports
- Incident logs
- Computer operations management
- Inventory control
- Store maintenance
- Sales analysis
Timeline
Console Operator
United Petroleum
11.2024 - Current
Assistant Retail Manager
United Petroleum
06.2021 - 10.2024
Master of Science - I.T
Charles Darwin University
Bachelor of Science - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Similar Profiles
Taniya VermaTaniya Verma
Console Operator at United PetroleumConsole Operator at United Petroleum
ABHILASH PUPPALAABHILASH PUPPALA
Retail Store Manager at United PetroleumRetail Store Manager at United Petroleum
Hassan MurtazaHassan Murtaza
Customer Service Representative at United PetroleumCustomer Service Representative at United Petroleum
XAVIER RODDENBYXAVIER RODDENBY
Labourer Town Gardening Crew at Rise VenturesLabourer Town Gardening Crew at Rise Ventures
Jason DingleJason Dingle
Contractor at Self EmployedContractor at Self Employed