Summary
Overview
Work History
Education
Skills
Timeline
Generic

SUMAIYA SHARMEEN

Lidcombe

Summary

A dedicated and professional individual committed to delivering outstanding customer service and cultivating meaningful client relationships. Demonstrates strong empathy and active listening skills to thoroughly understand customer needs and deliver tailored, effective solutions. Maintains composure and professionalism when handling complex or sensitive situations. Motivated by continuous improvement and a proactive mindset, focusing on empowering clients to make well-informed decisions. Highly adaptable and reliable, consistently aiming to surpass expectations and uphold the highest standards of service excellence.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

MUFG Pension and Market Services (formerly Link Group)
02.2024 - Current
  • Managed a high volume of inbound calls daily from shareholders and clients of major corporations including Commonwealth Bank, Telstra, Westpac etc, providing accurate and timely assistance.
  • Delivered exceptional customer service by resolving complex enquiries related to shareholdings, dividend payments, and account updates in a professional and confidential manner.
  • Adapted communication style to suit a diverse customer base, including retail shareholders, institutional clients, and elderly investors, ensuring clarity and satisfaction.
  • Collaborated with cross-functional teams to escalate complex issues, facilitating timely resolution and ensuring high levels of customer satisfaction.

Beauty Advisor

Estee Lauder
08.2023 - 02.2024
  • Delivered exceptional customer service, consistently meeting customer expectations and building strong relationships.
  • Provided personalized beauty advice, recommend skincare/makeup products, and assist customers based on individual needs and preferences.
  • Maintained inventory, stocking shelves, and ensuring a well-organized retail space.

Service and Selling Team Member

Myer
03.2023 - 08.2023
  • Provided outstanding customer service, demonstrating in-depth product knowledge and assisting customers with their needs.
  • Balanced multiple tasks efficiently within a fast-paced retail environment.
  • Responded flexibly to a wide range of customer needs, ensuring a positive and tailored experience.
  • Maintained visual merchandising standards, ensuring a visually appealing and organized store environment.

Customer Service Representative (Part Time)

Overseas Student Help Services
02.2023 - 06.2023
  • Provided timely and accurate assistance to students, ensuring their satisfaction and academic success.
  • Handled a high volume of student inquiries through various channels, such as phone and email, while maintaining a friendly and professional demeanour.
  • Strong problem-solving abilities, effectively resolving student concerns and providing appropriate resources and guidance to support their academic journey.

Relationship Manager

TradeData Limited
01.2021 - 01.2023
  • Provided business credit information to local banks by leveraging relationships with overseas partner vendors.
  • Managed strategic partner relationships, including negotiating terms and pricing, and coordinating with internal stakeholders to ensure alignment with business objectives.
  • Communicated regularly with customers to understand their reporting needs and provide troubleshooting assistance.
  • Utilized Microsoft PowerPoint to create presentations for banks in order to effectively on-board them as clients.

Education

Bachelor of Computer Science & Engineering -

North South University
11.2022

CIE A'Levels - undefined

Cider International School
01.2017

CIE O'Levels - undefined

Chittagong Grammar School
01.2015

Skills

  • Client relationship management
  • Effective conflict resolution
  • Proficient in multichannel messaging
  • Detail-oriented approach
  • Prioritization and scheduling
  • Effective problem resolution
  • Data privacy expertise
  • Cross-functional collaboration

Timeline

Customer Service Officer

MUFG Pension and Market Services (formerly Link Group)
02.2024 - Current

Beauty Advisor

Estee Lauder
08.2023 - 02.2024

Service and Selling Team Member

Myer
03.2023 - 08.2023

Customer Service Representative (Part Time)

Overseas Student Help Services
02.2023 - 06.2023

Relationship Manager

TradeData Limited
01.2021 - 01.2023

CIE A'Levels - undefined

Cider International School

CIE O'Levels - undefined

Chittagong Grammar School

Bachelor of Computer Science & Engineering -

North South University

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SUMAIYA SHARMEEN