Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Suman Saini

PAKENHAM,VIC

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Dedicated Medical Receptionist brings top-notch abilities in reception and clerical work.

Overview

5
5
years of professional experience

Work History

Medical Receptionist (Part-Time)

Hallam Medical Practice
07.2022 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Strengthened relationships with referring physicians'' offices through professional communication and timely follow-ups on referrals received.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Registered and verified patient records before triage with most up-to-date information.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Supported effective billing processes by verifying insurance coverage and collecting co-payments accurately.

Customer Service Representative

Aldi
06.2019 - 01.2023
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Tracked customer service cases and updated service software with customer information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Certificate III in Business Administration - Medical

Wesley Institute of Health Training
Melbourne, VIC
11.2019

Skills

  • Patient interviewing
  • Documentation
  • Scheduling Tests and Procedures
  • Basic Life Support for Health Care Providers (BLS)

References

Available on request

Timeline

Medical Receptionist (Part-Time)

Hallam Medical Practice
07.2022 - Current

Customer Service Representative

Aldi
06.2019 - 01.2023

Certificate III in Business Administration - Medical

Wesley Institute of Health Training

Similar Profiles

CREATE PROFILE
Suman Saini