SUMANTH MADHIREDDY

Commission Agent, United Petroleum Rangeway
July 2024 – Present

• Managing fuel station operations as a commission agent for United Rangeway.
• Overseeing staff scheduling, cash handling, and compliance with safety regulations.
• Driving sales growth through community engagement and strong customer service.
• Monitoring inventory, fuel stock levels, and coordinating supplier deliveries.
• Maintaining accurate financial and operational reporting.
• Manage daily operations and customer service in a busy fuel and convenience store.
• Oversee inventory control, supplier coordination, and POS system accuracy.
• Ensure compliance with safety and hygiene standards.
• Build strong customer relationships, contributing to repeat business.
• Train and supervise new staff to maintain service consistency.

• Ensuring customers are served in a friendly and efficient manner
• Maintained accurate records of customer interactions and transactions.
• Collaborated with the sales team to identify and follow up on potential leads and opportunities.
• Assisted in the development and implementation of customer service and sales policies and procedures.
• Inspect food preparation and serving areas to ensure observance of safe, sanitary food-Handling practices.
• Turn or Stir foods to ensure even cooking.
• Season and cook food according to recipes or personal judgement and experience.
• Observe and test foods to determine if they have been cooked sufficiently, using Methods such as tasting, smelling, or piercing them with utensils.

• Ensuring customers are served in a friendly and efficient manner
• Implementing new products and improving sales by using Business Management Principles
• Register operating, cash handling and providing exceptional customer service in a multitasking and team environment
• Assisting customer queries over the store phone and performing ad hoc duties
• Handling customer queries.

• Providing excellent customer service.
• Ordering all supplier goods.
• Rostering and supplier payments.
• Inventory and stock take management.
• Attention to detail with all operations.
• Email communication, pricing, maintenance logs and E-logs.
• Handling customer queries.
• Filling and maintaining the presentation of stock within specified time limits

• Met the prescribed customer service standards and call handling targets and measures.
• Effectively resolved customer issues and provided timely solutions to ensure customer satisfaction and increase sales.
• Maintained accurate records of customer interactions and transactions.
• Collaborated with the sales team to identify and follow up on potential leads and opportunities.
• Assisted in the development and implementation of customer service and sales policies and procedures.
• Trained and mentored new customer service and sales representatives.
• Ensuring customers are served in a friendly and efficient manner
• Assisting customers with their queries over the store phone and performing ad hoc duties
• Filling and maintaining the presentation of stock within specified time limits