Summer-breeze Reid
Upper Coomera,QLD
Summary
Professional individual interested in entering the field in community services, specifically in Youth Services. Although i have no experience i bring a strong background in mentoring and coaching young individuals in my personal life. It was from these experiences i realised my passion in helping young individuals who are in need of guidance. Demonstrates solid focus on team collaboration and achieving results, easily adapting to changing needs. Skilled in conflict resolution, communication, and motivational strategies, fostering positive growth and development. Recognised for reliability and ability to inspire and guide youth towards their goals.
Overview
12
12
years of professional experience
Work History
Sale assistant
Ally fashion
06.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases
- Greet and serve customers, ensuring timely and accurate order delivery, enhancing customer satisfaction
- Collaborate with kitchen staff to streamline service, reducing wait times and improving efficiency
- Handle cash and card transactions
- Address and resolve customer complaints, improving overall dining experience and loyalty
- Maintain cleanliness and organization of dining area, contributing to a welcoming atmosphere
- Increased sales significantly by upselling higher-end products to customers
Cafe Manager
Duckpond cafe
12.2017 - 12.2020
- Provided recommendations on menu items and upsold food and drinks to increase sales
- Answered customers' questions, recommended items, and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Helped customers complete purchases, locate items, and join reward programs
- Maintained clean sales floor and straightened and faced merchandise
- Used POS system to process sales, returns, online orders, and gift card activations
- Developed professional relationships with customers to increase loyalty, retention and rapport
- Managed efficient cash register operations
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Used in-store system to locate inventory and place special orders for customers
- Increased sales significantly by upselling higher-end products to customers
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Handled business administration functions such as payroll, cash register counting, and supply ordering
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed
- Secured daily cash by verifying totals and making nightly deposits
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces
- Managed display products effectively to achieve consistent sales with minimal waste
- Developed and implemented strategies to promote cafe products and increase sales
- Grew cafe sales by effectively marketing business and improving customer relations strategies
- Negotiated contracts with suppliers to secure competitive prices for products
- Created and implemented promotional campaigns to increase customer loyalty
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Developed unique events and special promotions to drive sales
House Painter and Decorator
C.T Painting
03.2018 - 02.2020
- Used brushes, spray guns and paint rollers to paint surfaces.
- Enhanced client satisfaction with meticulous attention to detail and consistent colour matching.
- Performed minor repair tasks like patching holes or sanding rough areas before painting to ensure a smooth and even final result.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Kept accurate records of paint supplies and other materials.
- Completed interior and exterior painting for variety of residential and commercial clients.
Painter and decorator
Nicholas painting and decorating
11.2012 - 12.2017
- Used brushes, spray guns and paint rollers to paint surfaces
- Completed interior and exterior painting for variety of residential and commercial clients
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops
- Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs
- Followed safety protocols and used protective equipment during painting projects to minimize risk
- Met with clients to discuss colour and finish options and other design details
- Taped off areas to prevent overspray and other accidents
- Patched cracks, holes and other imperfections in walls and other surfaces
- Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks
- Reached high ceilings and walls with scaffolding and ladders
- Interacted with clients to report progress and verify timetable for completed work
- Calculated accurate amounts of materials and estimated time for planned jobs
- Trained new staff on initial setup routines and continual work monitoring procedures
Cafe assistant
Cindy's coffee bar
03.2011 - 12.2012
- Assisted in daily operations, improving customer satisfaction and efficiency
- Managed inventory, reducing waste and ensuring product availability
- Handled cash transactions, maintaining accurate financial records
- Implemented cleaning protocols, ensuring a hygienic and welcoming environment
- Regular cafe assistant duties
Education
Certificate III - Community Service
CQUni
09.2025
Certificate III - account administration
Chase skills
04.2015
Certificate III - Business
Chase skills
04.2015
Grade 12 -
Northern beaches state high school
12.2011
Skills
- Excellent customer service
- Methodical multitasking
- Complaint resolution
- Strategic sales knowledge
- Outstanding written and verbal communication skills
- Critical thinking
- Problem solving
- Computer skills
References
- Errol Hopgood, Made to Move Removalist, 0414 840 008
- Chyna Nicholls, Nicholas painting and decorating, Chynanicholls11@gmail.com, 0421 760 419
- Dawn Morris, Ally fashion, 0403 704 255
Timeline
Sale assistant
Ally fashion
06.2022 - 03.2023
House Painter and Decorator
C.T Painting
03.2018 - 02.2020
Cafe Manager
Duckpond cafe
12.2017 - 12.2020
Painter and decorator
Nicholas painting and decorating
11.2012 - 12.2017
Cafe assistant
Cindy's coffee bar
03.2011 - 12.2012
Certificate III - account administration
Chase skills
Certificate III - Business
Chase skills
Grade 12 -
Northern beaches state high school
Certificate III - Community Service
CQUni
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