Sunil Sharma
Perth,WA
Summary
To work in challenging environment with an organization where I can expand my knowledge and understanding. While completing my degree in India I successfully combined my studies with work commitments showing self-motivation, organization skills and capability of working under pressure. I enjoy working on my own and am equally comfortable in a team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Auditor/Relief Night Manager
Novotel Perth Langley
09.2022 - Current
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Participated in continuous learning opportunities provided by the hotel to enhance professional development and stay current on industry trends.
Front Office Supervisor
Hedland Hotel
04.2022 - 08.2022
- Perform front desk duties such as taking a reservation, check-in and check outs
- Hired, managed, developed, and train new staff, established, and monitored goals, reply reviews on Google, and administration duties
- Generating reports and feedback for presentation to front office manager
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Dispersed petty cash to employees and collected and managed receipts.
Customer relationship manager
Siddhiananta Group
08.2019 - 11.2020
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.
Assistant Sales Manager
Minescraft India Solution
06.2017 - 06.2019
- Oversee the promotion of property sales on advertisement media and listing services
- Meet with prospects and clients interested in properties to offer them real estate deals
- Communicate with clients to identify their requirements and choice of property
- Oversee the preparation and approval of documents such as purchase agreements, and lease contracts
- Conduct surveys to identify price of competing properties on the housing market
- Act as intermediaries liaising between property sellers and prospective buyers to facilitate property deals
Sales Executive
Vodafone Idea Manpower Service
06.2014 - 05.2017
- Perform duties related sales and marketing
- Perform promotional activities on regular basis
- Perform Customer awareness program for new offers and promotions
- Select best location and perform sales activity
- Selling cellular sim cards and services provided by company
- Customer registration and document verification
- Working with area manager and team for best sales/marketing strategy and planning
Industrial Training
Vodafone Idea Manpower Service
01.2014 - 05.2014
- Working closely with the manager or assigned staff member, and completing all allocated tasks
- Updating documents and sales records
- Observing and carrying out sales processes
- Keeping a log of everything learned and delivering presentations to staff and other stakeholders
- Reviewing sales performance against sales targets
Education
BBA - Bachelor of Business Administration
Rajasthan University
Rajasthan, India06.2014
Skills
- Opera, CMS
- Windows Based Software
- MS Office
- Revenue monitoring
- Financial Management
- Account Reconciliation
References
References are available on request
Certification
- RSA
- Approved Manager
- First Aid
- Full Driving License
Timeline
Night Auditor/Relief Night Manager
Novotel Perth Langley
09.2022 - Current
Front Office Supervisor
Hedland Hotel
04.2022 - 08.2022
Customer relationship manager
Siddhiananta Group
08.2019 - 11.2020
Assistant Sales Manager
Minescraft India Solution
06.2017 - 06.2019
Sales Executive
Vodafone Idea Manpower Service
06.2014 - 05.2017
Industrial Training
Vodafone Idea Manpower Service
01.2014 - 05.2014
BBA - Bachelor of Business Administration
Rajasthan University
- RSA
- Approved Manager
- First Aid
- Full Driving License
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