Sunita Lamichhane
Calamvale,Australia
Summary
Dedicated and results-driven professional with 5 years of experience in leadership roles. Proven ability to oversee operations, manage teams, and drive performance improvements. Skilled in implementing efficient workflows, fostering a positive work environment, and achieving organizational objectives. Seeking a Supervisor position where one can leverage the expertise to contribute to the success of the team and organization. Highly proactive manager with five years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Lemon Chillies Indian Restaurant
01.2019 - Current
- Develop and execute menu plans, including estimating food and labor costs in collaboration with kitchen personnel
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Create and oversee budget reports for food, sales, and employee records
- Manage payroll processing efficiently
- Forecast food consumption, coordinate with suppliers, and schedule timely delivery of fresh food and beverages
- Handle catering orders, providing expert advice on menu selections to customers
- Maintain meticulous records of stock inventory
- Manage financial transactions, including cash handling and banking procedures
- Lead recruitment, hiring, and training initiatives for staff members
- Facilitate pre-shift meetings to ensure team alignment and readiness
- Conduct thorough customer interactions to gauge satisfaction with meals and service
- Ensure compliance with health regulations and uphold cleanliness standards in dining facilities
- Prepare and compile necessary reports and paperwork accurately and promptly.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Customer Service Manager
TSG, Coomera East
01.2016 - 01.2019
- Demonstrated ability to effectively communicate with customers, addressing their inquiries, providing product information, and resolving any concerns or issues in clear and professional manner
- In-depth understanding of tobacco products, including various brands, blends, and accessories, enabling effective recommendations and assistance to customers based on their preferences and needs
- Proven dedication to providing outstanding customer service, ensuring positive shopping experience by attentively listening to customers, understanding their requirements, and offering personalised solutions
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Ability to remain calm and empathetic when dealing with challenging customers or situations, demonstrating patience, understanding, and willingness to accommodate diverse needs and preferences
- Keen attention to detail in handling transactions, maintaining accurate inventory records, and ensuring compliance with regulatory requirements, thereby upholding the reputation and integrity of the tobacco shop
- Proven ability to work effectively as part of team, collaborating with colleagues to deliver excellent service, share knowledge and expertise, and contribute to positive work environment.
Education
Diploma of Business - Business
Browns Professional
Brisbane, QLD02.2016
Advanced Diploma of Business - Business Administration And Management
Skills Institute Australia
Brisbane, QLD09.2017
Diploma of Hospitality Management - Hospitality
Victorian College of Vocational Excellence
Hobart, TAS01.2018
Higher Secondary Education Board -
Southwestern State Higher Secondary School
Kathmandu Nepal01.2013
Secondary Education board -
Triveni Sadan English Secondary School
Nepal01.2010
Skills
- Leadership: Ability to inspire and guide team members, set clear expectations, and motivate them to achieve goals
- Communication: Strong verbal and written communication skills to effectively convey instructions, provide feedback, and address concerns
- Problem-Solving: Aptitude for identifying issues, analyzing root causes, and implementing effective solutions to enhance productivity and overcome challenges
- Decision-Making: Capacity to make informed and timely decisions, considering various factors and potential outcomes to drive positive results
- Time Management: Proficiency in prioritize tasks, delegating responsibilities, and managing resources efficiently to meet deadlines and optimize workflow
- Conflict Resolution: Skill in resolving conflicts and mediating disputes among team members, fostering harmonious work environment and maintaining morale
- Adaptability: Ability to adapt to changing circumstances, embrace new technologies or methodologies, and lead team through transitions effectively
- Operations Management: Smoothly operate work with good relation with supplier, customer, and team members
- Recruitment: Hiring professionals employees to meed the requirements of workplace
Accomplishments
- Increased sales by 50% while reducing food costs by 20%, leading to double net profit in the last year than the previous year.
- Achieved good customer satisfaction and reduced employee turnover by introducing lightspeed software for everyday tasks.
- Won best small business award from the local Mp two years in a row under my managment.
References
As per requested
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Restaurant Manager
Lemon Chillies Indian Restaurant
01.2019 - Current
Customer Service Manager
TSG, Coomera East
01.2016 - 01.2019
Diploma of Business - Business
Browns Professional
Advanced Diploma of Business - Business Administration And Management
Skills Institute Australia
Diploma of Hospitality Management - Hospitality
Victorian College of Vocational Excellence
Higher Secondary Education Board -
Southwestern State Higher Secondary School
Secondary Education board -
Triveni Sadan English Secondary School
Similar Profiles
Sajan SunarSajan Sunar
Tandoori Chef at RED CHILLIES RESTAURANT&BAR (NEPNZ LTD).Tandoori Chef at RED CHILLIES RESTAURANT&BAR (NEPNZ LTD).
ANEITA PYNEANEITA PYNE
COOK - at LEMON PRESS RESTAURANTCOOK - at LEMON PRESS RESTAURANT
Su Su LwinSu Su Lwin
Restaurant Waitress at Lemon Grass Thai RestaurantRestaurant Waitress at Lemon Grass Thai Restaurant