Surabhi Upadhyay
Hobart,TAS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Assistant Venue Manager
TEEG
04.2022 - Current
- Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Retail Sales Assistant
Baby Bunting
03.2023 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
Volunteer
The Salvation Army
04.2021 - Current
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on task to meet business and customer needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Greeted customers and helped with product questions, selections and purchases
- Assisted customers with prompt and polite support in-person and via telephone
- Worked closely with shift manager to solve problems and handle customer concerns
- Used POS system to process sales, returns, online orders and gift card activations.
Education
Bachelor of Laws -
The Australian Institute of Management And Commerce
Graduate Diploma of Legal Studies -
The College of Law Australia
04.2023
Skills
Legal Research
Legal Drafting
Delegation capabilities
Staff Training and Development
Policy compliance
Verbal and written communication
Timeline
Retail Sales Assistant
Baby Bunting
03.2023 - Current
Assistant Venue Manager
TEEG
04.2022 - Current
Volunteer
The Salvation Army
04.2021 - Current
Bachelor of Laws -
The Australian Institute of Management And Commerce
Graduate Diploma of Legal Studies -
The College of Law Australia
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