Agraz Dahal
Homebush
Summary
Proven Bookkeeper and Customer Service Officer with a track record of enhancing financial accuracy for Companies. Excelled in documentation, account management, and delivering exceptional customer service. Demonstrated computer proficiency and problem resolution skills, significantly improving service efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
Vodafone
06.2022 - Current
- Assisted call-in customers with questions and orders.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Bookkeeper
S&S Auto Electrical Services
03.2023 - 12.2024
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Education
Bachelor Of Business Accounting - Accounting
KENT INSTITUTE
Sydney, NSWSkills
- Documentation and reporting
- Records maintenance
- Account management
- Customer service
- Computer proficiency
- Problem resolution
Accomplishments
Gained mentorship from academic professors and senior colleagues on different aspects of life, academic studies, and work Mentored junior colleagues on their academic studies and various professional skills such as communication, growth mindset, & positive thinking.
Timeline
Bookkeeper
S&S Auto Electrical Services
03.2023 - 12.2024
Customer Service Officer
Vodafone
06.2022 - Current
Bachelor Of Business Accounting - Accounting
KENT INSTITUTE
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