Suresh Reddy Koppela
Brisbane,Australia
Summary
Dynamic retail professional with extensive experience at Domino's and 7-Eleven, excelling in sales techniques and employee training. Proven track record of enhancing customer satisfaction and driving sales growth through effective conflict resolution and operational excellence. Adept at maintaining safety compliance while fostering a positive team environment.
Overview
10
10
years of professional experience
Work History
Retail Assistant
7-Eleven
Brisbane, Australia
01.2021 - Current
- Maintain daily operations to keep 7-Eleven stores operating smoothly
- Checked retail spaces regularly to detect and handle cleanliness problems
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Minimized loss by watching for and recognizing security risks and active theft
Shift Supervisor
TSG-Tobacco Station
Aspley, Australia
03.2022 - 01.2023
- Ensuring employees adhere to WHS policies and procedures
- Monitoring employee productivity and providing constructive feedback and coaching
- Ensure good delivery of excellent customer service
- Prepared shift reports, keeping management informed of daily operations
- Implemented solutions or resolved credit issues with customers.
- Stock ordering and maintain roasters
Assistant Store Manager
DOMINO'S
Spring Hill, Australia
02.2016 - 11.2020
- Supervise and direct the activities of store employees
- Ensure good delivery of excellent customer service
- Ensure maximization of sales and profitability
- Issued detailed responses to complaints resolving customer service issues with timeliness and organization
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Stock ordering and temperature check
PIZZA MAKER
DOMINO'S
Spring Hill, Australia
03.2015 - 01.2016
- Entered customer orders into the system and processed payments to complete transactions
- Cooked exact number of items ordered by each customer, working on several different orders simultaneously
- Washed, cut and stored ingredients at the beginning of each shift to be ready for expected customer loads
- Consistently cleaned, organized and sanitized food stations, equipment and utensils to protect customers from the risk of infection
Education
Master's - Information System
UNIVERSITY OF SOUTHERN QUEENSLAND
Toowoomba, QLDBachelor's - Computer Science and Engineering
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
Hyderabad, IndiaACS -
Australian Computer Society
Brisbane, QLD, AustraliaSkills
- Cash handling
- Sales techniques
- Safety compliance
- Employee training
- Conflict resolution
- Operational skills
- System analysis
- System evaluation
- Inventory management
- Training and mentoring
- Security monitoring
References
- Michael, 7-Eleven, Fortitude Valley, 0422533627
- Srinivas, 7-Eleven,Store Manger Fortitude Valley, 0420575037
Languages
- English, Fluent
- Telugu, Fluent
- Hindi, Intermediate
Timeline
Shift Supervisor
TSG-Tobacco Station
03.2022 - 01.2023
Retail Assistant
7-Eleven
01.2021 - Current
Assistant Store Manager
DOMINO'S
02.2016 - 11.2020
PIZZA MAKER
DOMINO'S
03.2015 - 01.2016
Master's - Information System
UNIVERSITY OF SOUTHERN QUEENSLAND
Bachelor's - Computer Science and Engineering
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
ACS -
Australian Computer Society
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