Susan Bezzina
Taylors Hill,Australia
Summary
Diligent with background in managing client relationships and driving revenue through innovative sales strategies. Successfully closed high-impact deals and fostered long-term partnerships. Demonstrated expertise in communication and negotiation, consistently exceeding client expectations.
I am a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Account Executive
Elders Insurance Sunbury
10.2022 - 07.2025
- Developed and maintained client relationships to ensure high levels of customer satisfaction.
- Managed policy renewals and updates, ensuring compliance with regulatory requirements.
- Utilized CRM systems for tracking leads, managing accounts, and enhancing communication efficiency.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Prepared comprehensive insurance proposals tailored to client needs and preferences.
- Collaborated with underwriting teams to assess risks and determine coverage options.
- Lodged and maintained Claims for clients.
- Processed and reviewed claims ensuring compliance with company policies and regulations.
- Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
- Collaborated with legal teams on complex cases to ensure proper documentation and adherence to relevant laws and regulations.
- Improved internal communication, effectively liaising between various departments to resolve issues.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Consultant
Elliott Midland Newspapers
05.2016 - 10.2022
- Developed and maintained strong customer relationships to enhance client retention.
- Conducted market research to identify customer needs and improve service offerings.
- Collaborated with team members to create effective sales strategies that increased overall revenue.
- Provided in-depth product knowledge training to new sales staff, improving team performance.
- Cultivated strong relationships with clients through effective communication and follow-up strategies.
- Collaborated with marketing team to design promotional campaigns that increased readership engagement.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Developed payment plans for debt recovery, enhancing client relationships.
- Conducted account reconciliations to ensure accuracy in financial reporting.
- Monitored overdue accounts, initiating collection efforts and negotiations as necessary.
Accounts Receivable Administrator
Club Warehouse
08.2014 - 04.2016
- Processed invoices and payments, ensuring accuracy and compliance with company policies.
- Reconciled accounts receivable ledger to maintain up-to-date financial records.
- Communicated with clients regarding outstanding balances to facilitate timely collections.
- Implemented process improvements that enhanced efficiency in invoicing procedures.
- Assisted in the preparation of monthly financial reports for management review.
- Reconciled accounts with large volume of transactions.
- Partnered with cross-functional teams, such as Finance and Sales, to optimize processes impacting Accounts Receivable operations seamlessly.
- Managed the month-end close process, ensuring timely and accurate financial reporting relating to Accounts Receivable balances.
- Collaborated with sales team to resolve customer disputes, improving overall client satisfaction.
- Greeted and assisted customers and clients with positive, enthusiastic and friendly attitude.
- Prepared bills receivable, invoices, and bank deposits.
Education
No Degree - General Insurance - Tier 2
Elders Insurance Pty Ltd
12-2022
Qualification Name - Relaxation Massage
Massage Institute of Australia
North Melbourne, VIC02-2025
Qualification Name - undefined
From Where
Skills
- Self-awareness
- Leadership
- Coaching & Mentoring
- Strategic Planning
- Influence & Persuasion
- Critical Thinking
- Client relationship building
- Relationship building and management
- Customer relationship management (CRM)
Languages
Maltese
Native or Bilingual
Timeline
Account Executive
Elders Insurance Sunbury
10.2022 - 07.2025
Sales Consultant
Elliott Midland Newspapers
05.2016 - 10.2022
Accounts Receivable Administrator
Club Warehouse
08.2014 - 04.2016
Qualification Name - undefined
From Where
No Degree - General Insurance - Tier 2
Elders Insurance Pty Ltd
Qualification Name - Relaxation Massage
Massage Institute of Australia