Susan Blyth
Hervey Bay,QLD
Summary
Dedicated and driven individual with a strong work ethic, seeking a new employment opportunity. Focused on delivering superior customer service and administrative expertise, with a proven track record of excellence. Bringing numerous years of healthcare expertise, ensuring exceptional patient care and service.
Overview
29
29
years of professional experience
Work History
Administration/Lead Dental Assistant
Maven Dental Hervey Bay
Hervey Bay , Qld
06.2012 - Current
- Managed incoming calls from patients regarding appointments or inquiries about patient treatment.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Prepared bills and completed insurance forms using system software.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Provided chairside assistance to dentists during dental procedures.
- Responsible for the ordering of consumables for a busy 5 dentist practice.
- Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
- Assisted managing staffing concerns and last minute roster changes.
- Ensured all members of staff followed correct procedures.
Stay at Home Mum
myself
Hervey Bay, Qld
02.2003 - 06.2012
- I was lucky enough to be a stay at home mum to my 3 children for 10 years.
- During this time, I joined the P&C and was the treasure for 3 years while we fundraised much needed funds for the school.
Receptionist
Brad Wright Dental
Gympie, Qld
02.1996 - 03.2003
- Greeted patients and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered and directed incoming calls using multi-line telephone system.
Education
Certificate 4 Dental Assisting - Dental
Qld Dental University
Brisbane, QLD01-2000
Certificate 3 Dental Assisting - Dental Assistant
South Bank Tafe
Brisbane, QLD03-1998
Skills
- Dental office administration
- Treatment delivery
- Scheduling appointments
- Managing staff
- Patient Relations
- Employee relations
- Customer Relations
- Supply Restocking
- Maintaining confidentiality
- Employee communication
Timeline
Administration/Lead Dental Assistant
Maven Dental Hervey Bay
06.2012 - Current
Stay at Home Mum
myself
02.2003 - 06.2012
Receptionist
Brad Wright Dental
02.1996 - 03.2003
Certificate 4 Dental Assisting - Dental
Qld Dental University
Certificate 3 Dental Assisting - Dental Assistant
South Bank Tafe