Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Susan Blyth

Hervey Bay,QLD

Summary

Dedicated and driven individual with a strong work ethic, seeking a new employment opportunity. Focused on delivering superior customer service and administrative expertise, with a proven track record of excellence. Bringing numerous years of healthcare expertise, ensuring exceptional patient care and service.

Overview

29
29
years of professional experience

Work History

Administration/Lead Dental Assistant

Maven Dental Hervey Bay
Hervey Bay , Qld
06.2012 - Current
  • Managed incoming calls from patients regarding appointments or inquiries about patient treatment.
  • Assisted in the training of new dental assistants by providing guidance on protocols and processes.
  • Prepared bills and completed insurance forms using system software.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Provided chairside assistance to dentists during dental procedures.
  • Responsible for the ordering of consumables for a busy 5 dentist practice.
  • Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
  • Assisted managing staffing concerns and last minute roster changes.
  • Ensured all members of staff followed correct procedures.

Stay at Home Mum

myself
Hervey Bay, Qld
02.2003 - 06.2012
  • I was lucky enough to be a stay at home mum to my 3 children for 10 years.
  • During this time, I joined the P&C and was the treasure for 3 years while we fundraised much needed funds for the school.

Receptionist

Brad Wright Dental
Gympie, Qld
02.1996 - 03.2003
  • Greeted patients and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Answered and directed incoming calls using multi-line telephone system.

Education

Certificate 4 Dental Assisting - Dental

Qld Dental University
Brisbane, QLD
01-2000

Certificate 3 Dental Assisting - Dental Assistant

South Bank Tafe
Brisbane, QLD
03-1998

Skills

  • Dental office administration
  • Treatment delivery
  • Scheduling appointments
  • Managing staff
  • Patient Relations
  • Employee relations
  • Customer Relations
  • Supply Restocking
  • Maintaining confidentiality
  • Employee communication

References

Dr David Bodie    0439 530 559

Liz Theis               0403 607 385

Timeline

Administration/Lead Dental Assistant

Maven Dental Hervey Bay
06.2012 - Current

Stay at Home Mum

myself
02.2003 - 06.2012

Receptionist

Brad Wright Dental
02.1996 - 03.2003

Certificate 4 Dental Assisting - Dental

Qld Dental University

Certificate 3 Dental Assisting - Dental Assistant

South Bank Tafe
Susan Blyth