Susan Goedegebuur
Anakie,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Waitress and All Rounder
Del Rios Winery And Restaurant
05.2018 - Current
- Manage high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborate with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrate extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handle cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Carry out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Operate espresso machines and commercial coffee brewers to create beverages.
- Prepare meals efficiently under time constraints for timely service during peak hours.
- Work closely with front-of-house staff to facilitate excellent customer service.
- Work well in a team setting, providing support and guidance.
Kitchen Hand
Anakie Roadhouse
12.2017 - 02.2019
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained well-organized work area by consistently cleaning surfaces and organizing supplies.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
Education
Bachelor of Biomedical Science - Major in Molecular Life Sciences
Deakin University
Waurn Ponds, VIC10.2024
Skills
- Customer Service
- Problem-Solving
- Accurate Money Handling
- Adaptability
- Task Prioritization
- Quick Learning
- Initiative
Timeline
Waitress and All Rounder
Del Rios Winery And Restaurant
05.2018 - Current
Kitchen Hand
Anakie Roadhouse
12.2017 - 02.2019
Bachelor of Biomedical Science - Major in Molecular Life Sciences
Deakin University
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