Susan Hung
Brisbane,QLD
Summary
Well-traveled and highly motivated individual with 1+ year of hospitality experience and intensive experience as sales. Strong work ethic, adaptable to fast-paced environments and exceptional interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
F&B Attendant
Tangalooma Island Resort
Moreton Island, QLD
12.2023 - 04.2024
- Customer Service - Greeting, taking orders, answering questions and ensuring guest satisfaction
- Teamwork and Collaboration - Collaborating with kitchen staffs and other team members to ensure smooth operations and high quality service
- Payment processing - Handling cash transactions and balancing tills
- Work in different outlets - Adaptable and efficient in various outlets such as restaurant, BBQ stand, Bar and Coffee shop
Co-Head at Outreach of Execushe
Sociovestix Labs
Remote
11.2022 - 12.2023
- Customer Relationships - Building and maintaining strong, long-lasting customer relationships
- Business Development Campaigns - Create campaigns to support continuous business development
- Meeting and Project Coordination - Organized both internal and external meetings, conferences, and projects, ensured efficient collaboration and project success
- Social Media Management - Managed LinkedIn, create posts for heightened engagement
Data Scout
Sociovestix Labs
Remote
01.2022 - 09.2023
- Data Management - Maintained data records, ensuring accuracy and accessibility
- Research Support - Assisted with diverse research tasks, contributing to project outcomes
- Executive Data Extraction - Collected information from S&P 500 and MSCI indices through company website
Sales Assistant
Eclat Textile Co
Taipei, Taiwan
04.2021 - 11.2021
- Order Management - Executed orders with precision, ensuring on-time delivery by closely adhering to schedules
- Customer Communication - Engaged customers via email, providing dedicated post-sales support
- Shipment Coordination - Arranged shipments to ensure timely and accurate deliveries
- Data Organization - Created Excel spreadsheets to log and manage relevant data
Sales Associate
ROXY
Taichung, Taiwan
08.2018 - 07.2019
- Sales Achievement - Demonstrated strong sales performance, consistently achieved and surpassed sales targets
- Product Expertise - Maintaining updated knowledge of products, industry trends, current and upcoming offerings
- Customer Engagement - Increased customers satisfaction
Waitress
EZKON
Taichung, Taiwan
01.2017 - 07.2018
- Customer Service - Improved satisfaction by manage interactions from seating, order-taking, addressing inquiries to dish delivery
- Multitasking - Coordinated diverse roles, managing front/back of house and food presentation
- Adaptability - Responded to unforeseen situations, upholding quality standards and minimizing disruptions
- Product Knowledge - Showcased good product understanding, confidently introducing and recommending items
- Keen Observation - Identified needs, cultivating seamless experiences
Education
Bachelor Degree - Global Foreign Language Education Program
Providence University
Taiwan01.2021
Exchange Semester -
University of Queensland, Australia
Brisbane, QLD01.2020
Skills
- Customer service
- Communication
- Adaptability and flexibility
- Attention to detail
- Sales
- Social media management
Certification
RSA
Foreign Language Tour Guide Certificate ( Taiwan )
Google Digital Marketing & E-commerce Professional Certificate
TOEIC Gold Certificate - 880 scores
Microsoft MOS
TQC-OA -Excel, Word and PowerPoint
Languages
Chinese (Mandarin)
First Language
English
Advanced
C1
Spanish
Beginner
A1
Timeline
F&B Attendant
Tangalooma Island Resort
12.2023 - 04.2024
Co-Head at Outreach of Execushe
Sociovestix Labs
11.2022 - 12.2023
Data Scout
Sociovestix Labs
01.2022 - 09.2023
Sales Assistant
Eclat Textile Co
04.2021 - 11.2021
Sales Associate
ROXY
08.2018 - 07.2019
Waitress
EZKON
01.2017 - 07.2018
Bachelor Degree - Global Foreign Language Education Program
Providence University
Exchange Semester -
University of Queensland, Australia
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