Susan Munroe
Windale,NSW
Summary
Personable and dedicated Customer Service Representative
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
24
24
years of professional experience
Work History
Customer Care Consultant
NIB Health
Newcastle
12.2022 - Current
- Responded promptly to all incoming phone calls,from customers.
- Answered customer inquiries related to product features and services
- Resolved customer enquiries regarding products or services in a timely manner.
- Promoted and assisted customers with navigating the NIB website and APP for locating products and services, claiming and payments
- Promptly responded to customer inquiries to get the best possible result
- When required assisting with ancillary claims for claims team
Customer Service Agent
Sitel
Maitland, NSW
09.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Customer Coordinator
Stellar Asia Pacific, My Aged Care
01.2019 - 01.2020
- Inbound call enquires
- Managing customers private accounts and information
- Confident computer skills
- Taking on people’s personal circumstances and control of situations to manage call control
- Working as an effect team, Restaurant supervisor, Using micros, Cash Handling,
- Balancing Paperwork, Cocktail & Minibar Attendant,
- Setting & Service of Functions, adhere to company policies and procedures and WHS
Business owner/operator
Sue’s Cleaning services
01.2013 - 01.2019
- Description Execution of all in home cleaning needs
- Building personal relations with clients
- Trusted with clients homes and access to their property
- Managing employees
Cleaner
Pinnacle Hospitality & Tourism
01.2008 - 01.2012
- Servicing Rooms, Cleaning common toilets / bathroom facilities, Use of cleaning Equipment & Chemicals
Food & Beverage Supervisor
Novotel Atrium
Darwin
01.2000 - 01.2008
Room Attendant
Employer Novotel Wollongong
01.2000 - 01.2008
- Job Description Cleaning rooms & bathrooms on check out, Cleaning rooms & bathrooms of occupied rooms, Stocking cleaning trolleys, Use of cleaning equipment, Use of cleaning chemicals in accordance with WHS
Trainee
W. Waters & Sons, Soft Furnishing
01.2000
- Customer Service & Relations, Telephone & Counter enquiries, Stock Control procedures & Stocktaking,
- Checking & receiving invoices
Sales Assistant
Big W
- Operations & Money Handling, Customer
- Service & relations, Stock Presentation, Use of Credit cards & Eftpos
Photography Assistant
Pauls Photography
- Developing & Printing of black & white photos,
- Developing colour photos in mini lab, Mixing Chemicals
Education
Certificate II in Hospitality -
Wollongong Tafe
2000
Higher School Certificate -
Kanahooka High School
Kanahooka, NSW12.1994
Photography
International Correspondence School
Skills
- Outstanding Customer Service, Managing staff,
- Restaurant management including booking functions
- And conferences, Cash Handling, opening and closing
- Of business, WHS and communication
- Meeting KPIs
- Credit and Debt Card Processing
- Payment Processing
- Social Perceptiveness
- Phone Answering
Timeline
Customer Care Consultant
NIB Health
12.2022 - Current
Customer Service Agent
Sitel
09.2020 - Current
Customer Coordinator
Stellar Asia Pacific, My Aged Care
01.2019 - 01.2020
Business owner/operator
Sue’s Cleaning services
01.2013 - 01.2019
Cleaner
Pinnacle Hospitality & Tourism
01.2008 - 01.2012
Food & Beverage Supervisor
Novotel Atrium
01.2000 - 01.2008
Room Attendant
Employer Novotel Wollongong
01.2000 - 01.2008
Trainee
W. Waters & Sons, Soft Furnishing
01.2000
Sales Assistant
Big W
Photography Assistant
Pauls Photography
Certificate II in Hospitality -
Wollongong Tafe
Higher School Certificate -
Kanahooka High School
Photography
International Correspondence School
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