Summary
Overview
Work History
Education
Skills
Timeline
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Susan Sutton

Nambour,QLD

Summary

Accomplished Store Business Manager with a proven track record at Officeworks, enhancing sales through strategic merchandising and effective team leadership. Skilled in store operations and customer service management, I've successfully implemented loss prevention measures, reducing shrinkage significantly. My approach fosters high employee morale and retention, leveraging both problem-solving abilities and a positive work environment for optimal store performance.

Overview

35
35
years of professional experience

Work History

Store Business Manager

Officeworks
03.2012 - Current
  • Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
  • Enhanced store sales by implementing effective merchandising and product display strategies.
  • Collaborated with corporate marketing teams on promotional campaigns that drove foot traffic into the store.
  • Analyzed sales data to identify trends, adjusting marketing strategies accordingly for maximum impact.
  • Ensured compliance with company policies, safety regulations, and local laws in all aspects of store operations.
  • Reduced overhead costs through diligent monitoring of expenses.
  • Boosted employee morale and retention by fostering a positive work environment and recognizing outstanding performance.
  • Developed high-performing teams with targeted recruitment, onboarding, and ongoing professional development programs.
  • Oversaw day-to-day store operations, delegating tasks effectively to ensure smooth functioning at all times.
  • Cultivated a culture of continuous improvement by encouraging open communication among team members and promoting best practices sharing within the organization.
  • Managed budgeting and financial reporting responsibilities, ensuring accurate record-keeping and cost control measures were in place.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Store Manager

Big W
12.1992 - 02.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Pool Manager

Bulloo Shire Council
01.1990 - 12.1990
  • Ensured compliance with health regulations through regular water testing and documentation procedures.
  • Oversaw and managed lifeguard staff by monitoring attendance and performance.
  • Increased customer satisfaction with timely resolution of issues and proactive communication.
  • Maintained a clean and well-organized facility, contributing to a positive guest experience.
  • Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
  • Performed regular safety inspections of pools and equipment to reduce hazards.

Education

High School Diploma -

St Saviours College
11.1982

Skills

  • Store operations
  • Delegation Abilities
  • Employee Scheduling
  • Store Layout
  • Merchandise planning
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Friendly and Positive
  • Team Leadership
  • Team leadership and coaching
  • Customer Service Management
  • Training and mentoring

Timeline

Store Business Manager

Officeworks
03.2012 - Current

Store Manager

Big W
12.1992 - 02.2012

Pool Manager

Bulloo Shire Council
01.1990 - 12.1990

High School Diploma -

St Saviours College

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Susan Sutton