Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Susan Webster

Morphett Vale,SA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

27
27
years of professional experience

Work History

Customer Service Officer

Services Australia
Noarlunga, SA
02.1996 - 07.2023
  • Provided general administrative support including filing documents, scheduling appointments.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Provided customer service in a courteous and professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Diploma in Physical Education

Yeovil Technical College
Yeovil UK
12-1979

Completed High School

Bucklers Mead High School
Yeovil UK

Skills

  • Customer Support
  • Technical Support
  • Data Entry
  • Payment Processing

Affiliations

  • I have been part of the Wellbeing and Social club Committee with my former Employer for the past few years , organizing raffles and wellbeing activities.

Timeline

Customer Service Officer

Services Australia
02.1996 - 07.2023

Diploma in Physical Education

Yeovil Technical College

Completed High School

Bucklers Mead High School

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Susan Webster