Susann Ndonga

• As a Paralegal in the forensic technology services my primary work is providing assistance in eDiscovery document reviews using the Relativity Workspace in order to support legal teams.
• Attended court hearings to take notes and document proceedings as well as making deliveries when required to and from courts
• Liaised with other paralegals and managers to complete common tasks on schedule.
• Assisted counsel in providing documentation, deliveries, finding requested documents and information for discovery request.
• Helping with researched statutes, cases and other general ad hoc research tasks when requested using Lexis, and Westlaw and summarising findings.
• Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information within the billing system.
• Helped attorneys prepare for trial by organising tendered documents
• Maintaining confidentiality requirements while working on sensitive tasks

• As a senior coach, I assist in coaching, training, and grading, offering constructive feedback and guidance to students. I assess opponents students face and their past performance in order to set performance benchmarks, and monitor progress while ensuring proper training technique is used to prevent injury.
• Improved team performance by implementing effective coaching strategies and individualized training plans.
• Provided guidance to junior coaches on best practices, contributing to their professional development and growth within the organization.
• Implemented goal-setting initiatives for individual athletes and the entire team alike to foster a sense of purpose and direction throughout the season''s course.
• Enhanced team communication and collaboration by organizing regular team-building activities and workshops.
• Identified areas for improvement by evaluating athlete performance data and adapting training programs accordingly and Maintained accurate records of athlete progress throughout each season to inform future coaching decisions effectively.
• Facilitated open lines of communication between athletes, parents, trainers, and administrators for a cohesive training environment.
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.

• Completed weekly office cleaning, filing, and document organization, as well as troubleshooting IT issues, printing, and scanning
• Ensured proper storage of cleaning tools and equipment and completed clerical tasks such as filing, copying, and distributing mail
• Followed established protocols for cleaning and sanitizing bathrooms, kitchens, and other areas
• Identifying maintenance needs and escalating issues to management.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

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• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins.
• Assisted customers with inquiries and purchases, including discounts, returns and fabric cutting.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Helped customers complete purchases, locate items, and join reward programs.
• Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
• Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
• Assisted customers with prompt and polite support in-person and via telephone.

• During a week-long educational program at the Albany Magistrates Court, I volunteered in reception, performing tasks such as filing, copying, and assisting visitors with inquiries
• I observed court proceedings related to family law and civil matters, and had the opportunity to witness a murder trial, relating to the Tambellup Machete attack.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Sorted and organized files, spreadsheets, and reports.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

• Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
• Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
• Kept work areas clean, organized, and safe to promote efficiency and team safety and developed strong cooperative relationships with coworkers and managers.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.