Summary
Overview
Work History
Skills
Timeline
Generic

Susanne Greening-Summers

Melbourne,VIC

Summary

Experienced retail professional with 30 years of global experience. Strategic thinker with a track record of revitalizing iconic brands by modernizing the customer experience. Skilled in improving customer relationships and fostering an engaged work culture through collaboration with cross-functional teams. Proven ability to build and maintain relationships with diverse stakeholders in fast-paced environments. Encouraging manager and analytical problem-solver with strong leadership and motivation skills. Excellent customer relations aptitude and relationship-building abilities. Sound decision-making skills to drive company success. Dedicated to enhancing employee engagement and performance through training, monitoring, and morale-building. Consistently meets company goals with organized practices. Adaptable under pressure and adept at navigating new challenges to strengthen the organizational brand.

Overview

32
32
years of professional experience

Work History

Store Experience Director

Strandbags Group
05.2019 - 05.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Facilitated cross-functional collaboration for improved decision-making processes within organization.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.

General Manager - Women Apparel and Accessories

Cotton On
08.2012 - 10.2018
  • Extensive experience in fashion retail industry, specifically in women's young fashion, with strong understanding of current trends and consumer preferences.
  • Strong leadership skills with ability to manage and inspire a diverse team of professionals, fostering culture of collaboration, creativity, and excellence.
  • Excellent analytical skills with ability to interpret sales data, market trends, and customer feedback to make informed decisions on product assortment, pricing, and promotions.
  • Proven track record of successfully developing and implementing strategic plans to drive sales and profitability in fast-paced retail environment.
  • Effective communication skills with ability to build and maintain relationships with key stakeholders, vendors, and cross-functional teams to drive business objectives and achieve targets.
  • Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.

Vice President - Visual Merchandising

GAP Inc.
03.1992 - 03.2012

Senior leadership roles within the GAP Inc. brands including Gap, Banana Republic, Old Navy and Athleta

Executed top-level responsibilities in diverse functions:

  • Retail / Store operations
  • Visual Merchandising
  • Buying
  • Store Design and Development
  • Brand Marketing and Launch strategies

I

Skills

  • Strategic Planning
  • Verbal and written communication
  • People and Operational Management
  • Customer Service
  • Creativity and Innovation

Timeline

Store Experience Director

Strandbags Group
05.2019 - 05.2024

General Manager - Women Apparel and Accessories

Cotton On
08.2012 - 10.2018

Vice President - Visual Merchandising

GAP Inc.
03.1992 - 03.2012
Susanne Greening-Summers