Sushma Reddy
Reservoir,VIC
Summary
An Accounts Receivable Specialist experienced in carrying out end-to-end AR functions in high volume environments. Detail-oriented with strong organizational skills and ability to handle multiple priorities simultaneously with a high degree of accuracy. Actively seeking an opportunity in Financial services to progress in career and grow along with the company.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Officer
Sodexo Australia Pty Ltd
01.2023 - Current
- Ensuring Tax invoice and Credit Notes are processed by Offshore team.
- Timely submission of invoices via email and customer portals (Ariba, Taulia, Tungsten, Coupa).
- Following up with clients via emails and collection calls to ensure zero overdue.
- Publishing weekly Debtors report and Forecast files to Treasury & internal stakeholders.
- Liaising with customers and commercial / accounting team to ensure all outstanding matters are resolved.
- Monitoring AR mailbox and addressing all inquiries in a timely manner.
- Hands on experience on financial applications such as ERP, Oracle, Microsoft Dynamics.
- Acted as support and back-up for Accounts Receivable manager.
- AR mailbox management
- Recipient of "Spirit of Progress" Reward for identifying a significant gap in the billing process and went above and beyond to reconcile reports and manage both internal and external stakeholders to implement positive change for a problematic client.
Accounts Receivable Officer
Versalux Lighting Systems
02.2022 - 12.2022
- Daily account and bank reconciliations
- Invoicing and issuing monthly statements to customers
- Timely collection of outstanding invoices and overdue accounts
- Processing credit card transactions over the phone
- Allocation and receipting of payments in a timely manner
- Setting up new accounts and customers, including the completion of credit checks
- Resolving payment discrepancies via calls and emails
Accounts Receivable Specialist
Dell Technologies
04.2021 - 12.2021
- Maintained a portfolio consisting of more than 325 debtors and ensured invoices are paid on time.
- Ensured over 98% of monthly collections.
- Resolved customer inquiries on time to facilitate timely payments and avoid aging in the accounts.
- Reconciled accounts and sent monthly statements to keep track of credit limit.
Senior Accounts Executive
Cognizant
09.2020 - 03.2021
- Working with Technical teams to assist customers with complex feed implementation, optimization and troubleshooting(API, feed implementation, structure, data quality issues, fixing issues after suspension warnings.
- Review and optimize campaigns, ad groups, keywords based on performance and company goals.
- Onboarding, setup and configuring new campaigns. Troubleshoot account issues, recommend solutions in alignment with campaign performance goals.
- Winner of Amber Award for highest CSATs in team with 100% productivity and compliance.
Transaction Risk Investigator
Amazon
04.2016 - 03.2020
- Analyzing Amazon's retail data to better understand general and materially different returns, lost and missing item abuse case.
- Documenting actions(warning/closure) taken on transaction at account and order level by providing detailed annotations.
- Resolving escalations from customer care team on high risk accounts and providing resolution as to deny/issue refunds.
- Investigated over 320 accounts per day for policy abuse and mitigated monetary loss in form of refunds & replacements.
- Winner of Sherlock & Bull's eye award winner for accurate decision making and enforcement
Education
Bachelor of Commerce (Hons) - Accounting And Finance
Osmania University
Hyderabad03.2016
Skills
- Accounts receivable management
- Billing dispute resolution
- Payment receipting and allocation
- Invoicing and Account statements
- Customer service and communication
- Financial reporting and analysis
- Invoicing and account accuracy
- Customer onboarding and retention
- Bank & Account reconciliation
- Collections and debt recovery
- Microsoft Dynamics, Oracle, SAP
Timeline
Accounts Receivable Officer
Sodexo Australia Pty Ltd
01.2023 - Current
Accounts Receivable Officer
Versalux Lighting Systems
02.2022 - 12.2022
Accounts Receivable Specialist
Dell Technologies
04.2021 - 12.2021
Senior Accounts Executive
Cognizant
09.2020 - 03.2021
Transaction Risk Investigator
Amazon
04.2016 - 03.2020
Bachelor of Commerce (Hons) - Accounting And Finance
Osmania University
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