Sushmita Shrestha
Artarmon,NSW
Summary
IT professional with +1.5 years of experience in the industry, specializing in networking and cloud technologies, specifically Azure. Hands-on experience with network infrastructure design, implementation and troubleshooting. Skilled in using Azure cloud services such as Virtual Machines, Virtual Networks, and Azure Active Directory. Strong analytical and problem-solving skills with the ability to find innovative solutions to technical issues. Strong communication skills and a proven ability to work well with team members. Continuously learning and expanding knowledge in the field of networking and cloud technologies
Overview
5
5
years of professional experience
Work History
Service Desk Analyst
UTS College
08.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Engaged in user support interactions via telephone, chat and email platforms.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
Customer Service Representative
Woolworths
11.2019 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Information Technology -
King's Own Institute
Townhall, Sydney10.2020
2 Semesters Completed - Bachelors in Information Technology Communication
University of Sunshine Coast
Sydney, NSW10.2018
Skills
- Customer Service Skills
- Office 365 applications
- Remote Monitoring tools: TeamViewer
- Mobile Device Management: Cisco Meraki Microsoft Intune
- Antivirus and Email Security: Microsoft Defender
- Operating System: Windows Android Apple Mac
Timeline
Service Desk Analyst
UTS College
08.2023 - Current
Customer Service Representative
Woolworths
11.2019 - 08.2023
Bachelor of Information Technology -
King's Own Institute
2 Semesters Completed - Bachelors in Information Technology Communication
University of Sunshine Coast
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