Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Susman Shrestha

Recent Graduate
Dover Gardens,South Australia

Summary

A committed and hard-working recent graduate with a strong work ethic, determination, and passion for the industry. A quick learner who is dedicated and gives his best for the the workplace. Able to work in a fast- paced environment, remotely and diligently. He's known for his communication skills, reliability and willingness to help and improve.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Console Operator

OTR
Christies Beach, SA
06.2022 - Current
  • Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
  • Wrote detailed narrative reports and maintained daily activity reports.
  • Generated reports covering details about data, system operation and error monitoring.
  • Observed and reported suspicious activities and persons.
  • Processed requests for service from internal and external customers.
  • Reacted calmly during times of highly stressed or emergency situations.

Barista

St. Louis
North Adelaide
04.2021 - Current
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prioritized drink requests while managing interruptions.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Complied with standards for merchandising, stocking and storing product.

Cafe Attendant

Le Paris Plage, Glenelg
Adelaide
07.2020 - 04.2021
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Delivered food to guest tables with timeliness and efficiency.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Replenished products daily for optimal freshness and visibility.

Front of House Team Member

Woolworths | Woolloomooloo
Sydney
01.2020 - 08.2020
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored new team members on sales software system operation.
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed new promotions and monitored price changes.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Science - Computer And Information Sciences

Flinders University
Bedford Park, SA
05.2020 - 08.2022

Advanced Diploma of IT - Information Technology

Australian College of Technology
06.2017 - 06.2019

A-levels -

Trinity International College
05.2014 - 06.2016

Skills

Computer application knowledgeTime managementFlexibilityOrganizational skillsProblem solvingGood communicationPoint of Sale (POS) system operations

Hardware and software installation

Security updates

System monitoring

Virtualization

Bug reports

Data processing

Programming

Technical Writing

Troubleshooting

Usability understanding

Project coordination

Agile Methodology

Data visualization

Testing and debugging

Accomplishments

  • Achieved the best IT Project during the final semester of the university
  • Achieved Chancellor's Letter of Commendation for academic results

Timeline

Console Operator

OTR
06.2022 - Current

Barista

St. Louis
04.2021 - Current

Cafe Attendant

Le Paris Plage, Glenelg
07.2020 - 04.2021

Bachelor of Science - Computer And Information Sciences

Flinders University
05.2020 - 08.2022

Front of House Team Member

Woolworths | Woolloomooloo
01.2020 - 08.2020

Advanced Diploma of IT - Information Technology

Australian College of Technology
06.2017 - 06.2019

A-levels -

Trinity International College
05.2014 - 06.2016
Susman ShresthaRecent Graduate