Susman Shrestha
Recent Graduate
Dover Gardens,South Australia
Summary
A committed and hard-working recent graduate with a strong work ethic, determination, and passion for the industry. A quick learner who is dedicated and gives his best for the the workplace. Able to work in a fast- paced environment, remotely and diligently. He's known for his communication skills, reliability and willingness to help and improve.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Console Operator
OTR
Christies Beach, SA
06.2022 - Current
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
- Wrote detailed narrative reports and maintained daily activity reports.
- Generated reports covering details about data, system operation and error monitoring.
- Observed and reported suspicious activities and persons.
- Processed requests for service from internal and external customers.
- Reacted calmly during times of highly stressed or emergency situations.
Barista
St. Louis
North Adelaide
04.2021 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prioritized drink requests while managing interruptions.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Complied with standards for merchandising, stocking and storing product.
Cafe Attendant
Le Paris Plage, Glenelg
Adelaide
07.2020 - 04.2021
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Delivered food to guest tables with timeliness and efficiency.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
- Replenished products daily for optimal freshness and visibility.
Front of House Team Member
Woolworths | Woolloomooloo
Sydney
01.2020 - 08.2020
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on sales software system operation.
- Answered questions about store policies and addressed customer concerns.
- Reviewed new promotions and monitored price changes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Computer And Information Sciences
Flinders University
Bedford Park, SA 05.2020 - 08.2022
Advanced Diploma of IT - Information Technology
Australian College of Technology
06.2017 - 06.2019
A-levels -
Trinity International College
05.2014 - 06.2016
Skills
Computer application knowledgeundefined
Accomplishments
- Achieved the best IT Project during the final semester of the university
- Achieved Chancellor's Letter of Commendation for academic results
Timeline
Console Operator
OTR
06.2022 - Current
Barista
St. Louis
04.2021 - Current
Cafe Attendant
Le Paris Plage, Glenelg
07.2020 - 04.2021
Bachelor of Science - Computer And Information Sciences
Flinders University
05.2020 - 08.2022
Front of House Team Member
Woolworths | Woolloomooloo
01.2020 - 08.2020
Advanced Diploma of IT - Information Technology
Australian College of Technology
06.2017 - 06.2019
A-levels -
Trinity International College
05.2014 - 06.2016
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