Susman Shrestha
Recent Graduate
Dover Gardens,South Australia
Summary
A committed and hard-working recent graduate with a strong work ethic, determination, and passion for the industry. A quick learner who is dedicated and gives his best for the the workplace. Able to work in a fast- paced environment, remotely and diligently. He's known for his communication skills, reliability and willingness to help and improve.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Console Operator
OTR
Christies Beach, SA
06.2022 - Current
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
- Wrote detailed narrative reports and maintained daily activity reports.
- Generated reports covering details about data, system operation and error monitoring.
- Observed and reported suspicious activities and persons.
- Processed requests for service from internal and external customers.
- Reacted calmly during times of highly stressed or emergency situations.
Barista
St. Louis
North Adelaide
04.2021 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prioritized drink requests while managing interruptions.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Complied with standards for merchandising, stocking and storing product.
Cafe Attendant
Le Paris Plage, Glenelg
Adelaide
07.2020 - 04.2021
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Delivered food to guest tables with timeliness and efficiency.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
- Replenished products daily for optimal freshness and visibility.
Front of House Team Member
Woolworths | Woolloomooloo
Sydney
01.2020 - 08.2020
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on sales software system operation.
- Answered questions about store policies and addressed customer concerns.
- Reviewed new promotions and monitored price changes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Computer And Information Sciences
Flinders University
Bedford Park, SA 05.2020 - 08.2022
Advanced Diploma of IT - Information Technology
Australian College of Technology
06.2017 - 06.2019
A-levels -
Trinity International College
05.2014 - 06.2016
Skills
Computer application knowledgeTime managementFlexibilityOrganizational skillsProblem solvingGood communicationPoint of Sale (POS) system operations
Hardware and software installation
Security updates
System monitoring
Virtualization
Bug reports
Data processing
Programming
Technical Writing
Troubleshooting
Usability understanding
Project coordination
Agile Methodology
Data visualization
Testing and debugging
Accomplishments
- Achieved the best IT Project during the final semester of the university
- Achieved Chancellor's Letter of Commendation for academic results
Timeline
Console Operator
OTR
06.2022 - Current
Barista
St. Louis
04.2021 - Current
Cafe Attendant
Le Paris Plage, Glenelg
07.2020 - 04.2021
Bachelor of Science - Computer And Information Sciences
Flinders University
05.2020 - 08.2022
Front of House Team Member
Woolworths | Woolloomooloo
01.2020 - 08.2020
Advanced Diploma of IT - Information Technology
Australian College of Technology
06.2017 - 06.2019
A-levels -
Trinity International College
05.2014 - 06.2016