Susmita Kumari Shahi
Compassionate and dedicated community services graduate with an ACWA-accredited Bachelor of Community Services, currently pursuing a Master of Social Work (Qualifying). Gained valuable practical experience through placements in support coordination and community services, developing skills in case management, client advocacy, person-centred care and culturally responsive practice. Passionate about empowering vulnerable individuals and families, promoting social inclusion and advocating for social justice. Possesses strong communication, interpersonal and problem-solving skills, with a commitment to ethical practice, professional development and improving the wellbeing of individuals and communities.
Work History
Specialised Care Worker
1 Year- Assisted clients with daily living activities, promoting independence and well-being.
- Supported healthcare team in delivering compassionate care to diverse clientele.
- Maintained accurate documentation of client care plans and progress notes.
- Collaborated with multidisciplinary teams to enhance service delivery and client satisfaction.
- Implemented safety protocols to ensure a secure environment for clients and staff.
- Participated in training sessions to improve knowledge of caregiving practices and standards.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
Assistant in Nursing
2 Years 11 Months- Provided compassionate care to patients, enhancing their comfort and well-being.
- Assisted in daily living activities, promoting patient independence and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
- Master of Social Work (Qualifying)
- Bachelor of Community Services
Fieldwork Placement
Educational Fieldwork - Bachelor of Community Services
Support Coordinator | Fieldwork 1 (200 hours)
Tender Loving Care Disability Services | 08/09/2025 - 05/11/2025
- Assisted in coordinating NDIS support services according to participants' individual needs and goals.
- Supported participants in understanding their NDIS plans and accessing appropriate services.
- Assisted with communication between participants, families, service providers and allied health professionals.
- Supported case management activities, including documentation and monitoring participants' progress.
- Observed person-centred support practices that promote independence, inclusion and wellbeing.
Early Practitioner | Fieldwork 2 (200 hours)
Indian (Sub-Continent) Crisis and Support Agency | 04/05/2026 - 10/06/2026
- Assisted with culturally responsive community support and client engagement activities.
- Observed and supported case management processes involving individuals and families experiencing complex challenges.
- Developed awareness of domestic and family violence, crisis intervention and appropriate support pathways.
- Participated in supervised learning, professional discussions and reflective practice.
- Supported inclusive, ethical and culturally sensitive approaches when working with individuals from diverse backgrounds.
Reference
Available upon request.