Summary
Overview
Work History
Education
Skills
References
Timeline
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Suween Jayawickrema

Gold Coast,QLD

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Admin/Receptionist

Versa
Gold Coast , QLD
02.2024 - 04.2024
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated daily log book with information about visitors entering the premises.

Seasonal Casual

Ralph Lauren
Gold Coast, QLD
12.2023 - 04.2024
  • Maintained a high level of professionalism when dealing with difficult customers
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Organized merchandise displays on the sales floor.
  • Operated a cash register to process customer payments.
  • Stocked shelves with incoming inventory items.

Event Organizer

Delhi Public School
03.2021 - 06.2022
  • Coordinated schedules and timelines for events
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers
  • Fostered collaborative efforts to schedule, host, and facilitate events.

Education

Bachelor of Information Technology -

Queensland University of Technology
01.2026

High School Diploma -

Monash University
01.2022

Skills

  • Computer Skills
  • Product Knowledge
  • Attention to Detail
  • Leadership
  • Conflict Resolution
  • Physical Endurance
  • Multilingual
  • Adaptability
  • Time Management
  • Problem Solving
  • File Management
  • Data Entry

References

References available upon request

Timeline

Admin/Receptionist

Versa
02.2024 - 04.2024

Seasonal Casual

Ralph Lauren
12.2023 - 04.2024

Event Organizer

Delhi Public School
03.2021 - 06.2022

Bachelor of Information Technology -

Queensland University of Technology

High School Diploma -

Monash University
Suween Jayawickrema