Summary
Overview
Work History
Skills
Timeline
References
Generic

Suzie Elias

Sydney,NSW

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

13
13
years of professional experience

Work History

Hospitality Worker

SANGA
03.2024 - 03.2025
  • Reduced risks by maintaining clean and organised work environment
  • Communicated with customers to promptly resolve complaints and address inquiries
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment
  • Processed payments with focus on accuracy and correct cash-handling procedures
  • Delivered excellent customer service to support company reputation and patron satisfaction
  • Greeted guests with friendly and professional acknowledgment to build rapport
  • Handled customer complaints professionally, resolving issues quickly to promote positive experiences
  • Enhanced customer satisfaction by providing exceptional customer service
  • Trained new staff members on proper customer service and hospitality policies
  • Developed and maintained positive relationships with customers for satisfaction

Sales Representative Team Leader

PORTIA & SCARLETT
2140, NSW
11.2023 - 01.2024
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Greeted customers to determine wants or needs.
  • Replenished merchandise on shelves as needed throughout the day.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.
  • Managed cash register transactions accurately and efficiently.
  • Managed and maintain KPIs and targets

Retail Sales Manager

MARTTINI BY LANA
Macquarie , NSW
02.2023 - 11.2023
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Managed stock and inventory
  • Organised and Managed weekly photoshoots
  • Processed and fulfilled online orders

Sales Team Leader

POLITIX
05.2012 - 02.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction
  • Increased sales revenue by developing and implementing effective sales strategies
  • Built long-lasting client relationships through excellent customer service and consistent follow ups
  • Led a successful sales team by providing motivational coaching and performance-based incentives
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives
  • Implemented systems and procedures to increase sales
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Organized promotional events and interacted with community to increase sales volume
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem solving
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Multitasking Abilities
  • Attention to detail
  • Customer service management
  • Phone and email etiquette
  • Staff supervision
  • Teamwork
  • Customer satisfaction

Timeline

Hospitality Worker

SANGA
03.2024 - 03.2025

Sales Representative Team Leader

PORTIA & SCARLETT
11.2023 - 01.2024

Retail Sales Manager

MARTTINI BY LANA
02.2023 - 11.2023

Sales Team Leader

POLITIX
05.2012 - 02.2023

References

Upon request

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Suzie Elias