SWADHA AGGARWAL
Frankston,Australia
Summary
Dynamic customer service professional with a proven track record at Cheesecake Shop, excelling in resolving customer issues and enhancing satisfaction. Skilled in effective communication and adept at handling complaints, I bring a positive attitude and strong food safety knowledge to deliver exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Shop Front
Cheesecake Shop
Melbourne, Australia
03.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Staff Help
7 Eleven
Frankston North, Australia
01.2024 - 11.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Crew Member
McDonalds
Seaford, Australia
07.2023 - 01.2024
- Collaborated with team to ensure efficient service during peak hours.
- Addressed customer inquiries and resolved issues promptly and professionally.
Kitchen Hand
China Garden
Seaford, Australia
06.2023 - 07.2023
- Stocking supplies from the food truck.
- Serving food to customers.
- Taking orders in person, on the phone or in drive-thru.
- Maintaining cleanliness of countertops and floors.
- Knowledge of food preservation and storage methods.
- Greeting customers in a friendly and welcoming manner.
- Handling cakes with care.
Education
Bachelor of Cyber Security -
Swinburne University of Technology
Hawthorn, VIC12.2026
Certificate in Food Handling -
Melbourne, VIC12.2023
12th Grade - Delhi
CBSE
Delhi12.2022
10th Grade - Delhi
CBSE
Delhi12.2020
Skills
- Excellent communication
- Active listening
- Customer complaint handling
- Order taking
- Payment processing
- Workplace cleanliness
- General maintenance
- Responsibility
- Microsoft Office Word
- Microsoft Office Excel
- Customer service
- Positive attitude
- Ability to handle pressure
- Cyber security fundamentals
- Food safety practices
Languages
- English
- Hindi
- Punjabi
- Sanskrit
Hobbies and Interests
- Dancing
- Reading
- Travelling
- Basketball
- Badminton
- Cycling
Vaccinations
- Fully vaccinated with three doses against COVID-19.
- Flu vaccinated received in 05/23.
Roles And Responsibilities
- Stocking supplies from the food truck.
- Serving food to customers.
- Taking orders in person, on the phone or in drive-thru.
- Maintaining cleanliness of countertops and floors.
- Knowledge of food preservation and storage methods.
- Greeting customers in a friendly and welcoming manner.
- Handling cakes with care.
Availibility
- Full time
References
References available upon request.
Timeline
Staff Help
7 Eleven
01.2024 - 11.2025
Crew Member
McDonalds
07.2023 - 01.2024
Kitchen Hand
China Garden
06.2023 - 07.2023
Shop Front
Cheesecake Shop
03.2023 - Current
Bachelor of Cyber Security -
Swinburne University of Technology
Certificate in Food Handling -
12th Grade - Delhi
CBSE
10th Grade - Delhi
CBSE