SWATI ALOK TIWARI
Sydney,Australia
Summary
Astute Business Manager with 3+ years of experience in developing and implementing strategies to drive growth and profitability. Having proven track record of increasing sales and profits, as well as developing efficient processes to streamline operations. Expertise in Client management, marketing, and customer service lead to successfully manage teams and achieve organizational goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency, wile using independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
BUSINESS MANAGER
APM Employment Services
05.2021 - Current
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes
- Liaised effectively with different verticals to ensure seamless delivering of contract and Exceptional servicing of 300 plus clients.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Managed cross-functional teams ensuring timely completion of projects within budget constraints.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions and increase revenue generation by 90%
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Optimized resource allocation by closely monitoring project progress and adjusting priorities as needed.
- Championed diversity and inclusion initiatives within the workplace, promoting a supportive environment that fosters collaboration among employees from various backgrounds.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Reduced financial inconsistencies to 2-3% while assessing and verifying billing invoices and expense reports and effective site budget utilization.
- Reduced operational risks while organizing data to forecast performance trends with accuracy of over 90%.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's services offerings.
- Part of core team that liaisons with key stakeholders on process improvement, workflow management and hiring plans
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
RADIO HOST
Indian Link Radio
06.2020 - 05.2023
- Wrote and fact-checked scripts for relevant local news stories
- Pre-produced audio programs for more fluid broadcasting
- Hosted three types of show two days per week and reached over 2,000 listeners, winning outstanding ratings and loyal sponsor base
- Engaged with audience members through telephone calls and personal commentary on musical selections and relevant news
- Interviewed show guests and moderated discussions
- Facilitated live coverage of special events, promotions, and sports matches
- Engaged listeners through social media platforms to increase station visibility
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Conducted insightful interviews with guests, providing valuable information and entertainment to listeners.
- Improved time management during broadcasts by effectively prioritizing segments according to relevance and interest level.
- Managed production equipment for optimal performance, reducing technical difficulties during live broadcasts.
- Collaborated with producers to plan innovative programming to attract new listeners and retain current ones.
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
- Delivered live reports from community events, showcasing local culture and happenings on the radio platform.
PROJECT MANAGER
D.D. Enterprises Pvt Ltd
01.2009 - 07.2012
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed projects from procurement to commission
- Orchestrated projects within strict time frames and budget constraints by solving complex problems and working closely with senior leaders
- Fostered relationships with vendors to promote positive working relationships
- Increased profitability of sales by 75%
- Adhered to budget requirements with excellent planning and consistent expense monitoring
- Planned, designed, and scheduled phases for large projects
- Met project deadlines without sacrificing build quality or workplace safety.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project life cycle.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
ADMINISTRATIVE ASSOCIATE
Reliance Life Sciences
08.2007 - 07.2008
- Liaised between different departments of validation, QA, stores delivering QC efficacy at 98%
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Conducted invoicing and investigated accounts receivables discrepancies working on purchase orders and negotiating liability costs
- Project engineering and design document generation and review.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Prepared detailed agendas ahead of important meetings that allowed participants to prepare adequately beforehand.
ASSISTANT ADMINISTRATOR
Garden City College
04.2006 - 07.2007
- Acted as the first point of contact and keeping track of appointments
- Preparing and maintaining documents for regular audits and Quality assurance
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Performed routine clerical tasks by scanning, filing and copying documents
- Maintained digital databases, physical files and area logs.
- Managed purchasing, stocking and organizing inventory.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
Education
Masters - Biotechnology
Capital College, Bangalore University, India
India06.2007
Bachelors - Biotechnology
D.Y. Patil College, Pune University, India
India06.2005
Skills
- Stakeholder management
- Cross-Functional Communication
- Employee Management
- Business Administration
- Contract Management
- Recruiting and Hiring
- Lead Generation
- Financial Management
- Regulatory and Audit Compliance
- Retention Program Development
Accomplishments
- Exceeded revenue generation by 150% quarterly across managed sites through claims and engagement fees.
- Encouraged staff to exceed KPI introducing BI monitoring for tasks and compliance issues.
- Awarded Runner up for "Leader of the Quarter" twice, 4th Quarter 2023 and 1st Quarter 2024.
- Mentored staff to progress to claims, L&D and Senior consultant roles across verticals.
Street
Sydney
City
NSW
Zip
2217
Timeline
BUSINESS MANAGER
APM Employment Services
05.2021 - Current
RADIO HOST
Indian Link Radio
06.2020 - 05.2023
PROJECT MANAGER
D.D. Enterprises Pvt Ltd
01.2009 - 07.2012
ADMINISTRATIVE ASSOCIATE
Reliance Life Sciences
08.2007 - 07.2008
ASSISTANT ADMINISTRATOR
Garden City College
04.2006 - 07.2007
Masters - Biotechnology
Capital College, Bangalore University, India
Bachelors - Biotechnology
D.Y. Patil College, Pune University, India
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