Sweta Yadav

• Help children feel safe, included, confident & heard
• Bring your creativity, energy & personality to the program
• Deliver truly remarkable experiences for children, families, and staff.
• Make a real difference while having fun at work
• Help create a safe, inclusive environment where every child feels supported and protected
• Be open, caring and engaged with our team to help drive our mission of giving every child the best day ever.
• Supervised daily activities, ensuring a safe and supportive environment for all students.
• Developed engaging lesson plans to enhance student participation and learning outcomes.

• Collaborated with educators to plan and deliver engaging, age-appropriate learning experiences.
• Facilitated smooth transitions and supported children during daily routines, enhancing their comfort and security.
• Ensured a clean, safe, and organized environment to promote children's well-being and learning.
• Completed observations to support children’s learning outcomes.
• Built positive relationships with children and families.
• Followed centre policies, NQS, and health & safety procedures.
• Completed

Support the implementation of engaging, play -based learning programs aligned with the EYLF.

• Facilitated engaging activities that promote language development and emotional growth.
• You will support the implementation of educational programs, children's daily routines, and contribute to maintaining compliance with the National Quality Framework and service policies.
• Developed age-appropriate lesson plans to enhance children's cognitive and social skills.
• As a Co-Educator, you will help create a positive learning environment which facilitates rich interaction and supports children play based learning.
• Foster respectful, responsive and inclusive relationships with children, families and Colleagues.
• Work collaboratively with a high-performing team to achieve positive outcomes for children.
• Implemented classroom management techniques to create a positive learning environment.
• Developed engaging lesson plans to foster children's cognitive and social development.

• Accurately pick items from inventory using pick lists or scanning systems.
• Pack products safely and efficiently into boxes or containers.
• Label and prepare packages for shipping.
• Perform quality checks to ensure correct items and quantities.
• Maintain a clean and organized work area.
• Assist with stock replenishment and inventory counts.
• Follow all safety protocols and warehouse procedures.

• Provide exceptional service to an average of 20 customers daily through phone, email, and live chat, achieving a 100% satisfaction rate.
• Resolve a wide range of customer issues, including billing inquiries, product issues, and technical troubleshooting.
• Work closely with other departments (sales, technical support, etc.) to resolve complex customer concerns.
• Maintain accurate and up-to-date records in CRM software, ensuring all customer interactions are documented properly.
• Lead training sessions for new employees on customer service best practices and company procedures.

• Delivered outstanding service to customers in a high-volume call centre environment.
• Assisted customers with product-related inquiries, returns, and refunds, consistently exceeding KPIs.
• Upsold products and services by identifying customer needs and offering tailored solutions.
• Maintained a professional and calm demeanour while managing high-stress situations.
• Collaborated with cross-functional teams to ensure timely and effective customer issue resolution.