Swostika Thapa
Pascoe Vale
Summary
I have strong experience in customer service and hospitality, but now I’m passionate about early childhood education. I enjoy helping children learn and grow in a safe and fun environment. I am hardworking, friendly, and always ready to support others.
Highly tolerant educator dedicated to supporting a safe classroom environment. Energetic and motivated with extensive knowledge in various subjects.
Overview
6
6
years of professional experience
Work History
Assistant Educator
Innova Academy
04.2024 - Current
- assisting room leaders in implementing age-appropriate activities that encourage children’s cognitive, physical, and emotional development.
- Ensuring the safety and hygiene of the learning environment.
- Supporting the development of individual child learning plans under guidance from senior staff.
- Collaborating effectively with team members and parents ensures a positive and supportive learning experience.
Customer Service
McDonald's
06.2019 - 10.2023
- Trained new hires on customer service policies and procedures.
- Operated register to provide great customer service.
- Provided friendly customer service to customer and addressed concerns.
- Delivered high-quality customer service, resolving issues promptly and professionally.
Customer Service
Bowls Baby
02.2021 - 03.2022
- Helped prepare food and restocked supplies.
- Kept the dining area clean and safe for customers.
- Followed food safety rules.
- Worked with customer service to handle escalated customer issues.
Education
Graduate Diploma in Early Childhood Education -
Victoria University
Melbourne, VIC12-2024
BBA - Accounting
Melbourne Institute of Technology
Melbourne, VIC07-2022
Skills
- Great communication
- Organizing and managing tasks
- Early childhood education
- Maintaining hygiene and safety
- Customer service experience
- Teamwork and leadership
Timeline
Assistant Educator
Innova Academy
04.2024 - Current
Customer Service
Bowls Baby
02.2021 - 03.2022
Customer Service
McDonald's
06.2019 - 10.2023
Graduate Diploma in Early Childhood Education -
Victoria University
BBA - Accounting
Melbourne Institute of Technology
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